Parts Back Counter Associate - Fontana, CA

Velocity Vehicle Group; Fontana (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

401k + match

Health, Dental & Vision Insurance

Job summary

Velocity Vehicle Group is seeking a Parts Department Back Counter Person in Fontana, CA to support service technicians and the parts department. You will assist with locating, ordering and delivering parts, provide quotations, and maintain accurate records to keep operations efficient.

The role emphasizes customer service, effective communication, and teamwork in a fast-paced dealership environment. This is a full-time on-site position with competitive hourly pay and commissions.

Qualifications

• Required: High school diploma or equivalent.
• Excellent customer service and communication skills.
• Knowledge of parts, supplies, and mechanical elements.
• Proficiency with computer applications and data entry.
• Experience in a customer service environment preferred.

Responsibilities

• Assist technicians by locating, ordering and providing parts from multiple sources.
• Provide parts to service department and customers with accurate quotes and pricing.
• Process customer orders and returns; maintain accurate records.
• Keep parts department orderly and clean; document warranty parts as needed.
• Communicate effectively with internal teams and external customers.

Skills

Excellent customer service skills

Strong communication skills

Knowledge of supplies, equipment, and·

Proficient in computer applications

Data entry and typing

Active listening and needs assessment

Ability to work with customers

Education

High school diploma or the equivalent

Job description

Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we’re on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you’ll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You will Do

The Parts Department Back Counter Person performs a variety of customer service duties primarily focusing on and relating to the delivery of parts, software, and accessories to the company’s service technicians and service department that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Back Counter Person is in part responsible for providing technicians with the parts they need and providing excellent customer service while assisting the parts department as a whole.

Schedule

Monday - Thursday 10:30am - 7:00pm & Sunday 7:00am - 3:30pm

Job Duties

• Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairs
• Assists the Service Department with any parts needed
• Maintains customer goodwill by interacting positively with internal and external customers
• Fulfills customer requests
• Provides price, availability, and quotations for customers
• Places orders for customers according to customer specifications
• Follows prescribed cash, credit, and check processing procedures of the dealership
• Pulls parts for technicians
• Updates emails to the Service Department as needed
• Accepts and documents warranty parts from technicians
• Calls multiple vendors to procure parts as needed
• Processes and documents cores for returns
• Processes new returned parts as required
• Assists in keeping parts department clean and orderly
• Accurately records all sales and/or transactions
• Performs routine housekeeping tasks to maintain area clean
• Uses dealership equipment and resources safely and proficiently
• Contributes to team effort by accomplishing tasks

Customer Service Duties

• Communicates with customers regarding parts issues
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice

Required Skills and Qualifications

• High school diploma or the equivalent
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment, and mechanical parts
• Proficient in relevant computer applications
• Experience in a customer service environment preferred
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs

Physical Requirements

• Must be able to lift up to 50 pounds at times
• Must be able to pass post-offer drug test, physical and background check

Compensation

• $22-$28/hour (depending on experience and qualifications)
• Plus Commission
• Full-time position

Benefits Velocity Vehicle Group Offers

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation DaysSick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.