Parts Front Counter Associate - Conway, SC

Velocity Vehicle Group; Conway (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + Hs

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Career advancement opportunities

Job summary

Velocity Vehicle Group is seeking a Parts Front Counter Person to be the face of the dealership, engaging customers and driving the parts department's success. You will sell parts and services for truck repairs, greet customers, and maintain an organized, clean inventory environment.

You will also handle returns, assist in merchandising, and ensure a high level of customer satisfaction through effective communication and efficient service.

Qualifications

• High school diploma or equivalent.
• Three years or more experience with heavy-duty trucks and parts.
• OEM Dealer experience beneficial.
• Knowledge of truck engines, transmissions and rear axles.
• Proficient in relevant computer applications.

Responsibilities

• Greet customers and sell truck parts and services to meet their needs.
• Maintain the parts department’s organization and cleanliness.
• Pull parts for customers and handle returns.
• Assist Parts Manager with displays and merchandising.
• Record sales and customer transactions accurately.
• Provide excellent customer service and resolve issues promptly.

Skills

Customer service

Strong communication

Computer proficiency

Product and parts knowledge

Active listening

Self-motivated

Education

High school diploma or equivalent

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:

The Parts Front Counter Person will be the face of our dealership, engage with customers, and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in maintaining the cleanliness and organization of the parts department, you'll pull parts for customers, handle returns, and contribute to merchandise displays. Your commitment to superior customer service extends to promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices. If you're passionate about customer interactions, parts sales, and contributing to an efficient and customer-centric environment, we invite you to apply for this exciting opportunity.

Front Counter Person Duties:

• Sells products for the repair of trucks according to customers’ needs
• Sells services for the repair of trucks to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Uses dealership equipment and resources safely and proficiently

Customer Service Duties:

• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices

Skills & Qualifications:

• High school diploma or the equivalent
• Three years or more experience with heavy-duty trucks and parts
• OEM Dealer experience
• Demonstrated knowledge of truck engines, transmissions and rear axles
• Knowledge of after-market vendors
• Excellent customer service skills
• Strong communication skills
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency to effectively communicate with customers
• Experience in customer service environment preferred
• Data Entry and strong typing skills preferred
• Ability to effectively listen
• Ability to interpret customer needs
• Self-motivated

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check

Compensation:

• $20-$25/hour (depending on experience and qualifications)
• Plus Commission Plan
• Full-time position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.