Parts Associate

Clint Newell Auto Group; Roseburg (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

Clint Newell Auto Group in Roseburg, OR is seeking a Parts Associate to sell parts retail, wholesale, and internally across counters, shop, email or phone. You will handle orders and manage incoming orders.

The role emphasizes accuracy, timely procurement, customer service, and collaboration with the Parts Manager. A high school diploma and at least one year of auto parts sales experience are required, with strong computer and communication skills.

Qualifications

• High School diploma or equivalent; ability to read and comprehend instructions.
• One year experience in an automotive parts department and one year of sales experience.
• Professional appearance; ability to multi-task; good math; proficient with email and phone.

Responsibilities

• Order and manage all part orders; track ETA's and ensure on-time delivery.
• Ensure Parts arrive undamaged; communicate daily on questions.
• Price match parts and track credits.
• Manage core returns for credit.
• Authorize, submit, and manage labor claims as needed.
• Assist walk-in customers in selecting required parts and upsell full product line.
• Pull purchased parts from stock and check availability.
• Answer phone calls with price quotes and information.
• Answer emails/texts with quotes and information.
• Set up orders for daily shipment, delivery, or pickup.

Skills

Customer service

Multitasking

Communication

Attention to detail

Professional appearance

Education

High School diploma

Tools

Parts lookup software

Inventory management systems

Job description

TITLE

Parts Associate

REPORTS TO

Parts Manager

POSITION INFORMATION

The Parts Associate sells at retail, wholesale, and internal parts to all available customers, over the counter, through the shop, email or on the phone. Orders and manages incoming orders.

DUTIES AND RESPONSIBILITIES

• 1. Order and manage all Part orders. Track and update all Parts ETA's. Order parts on time using processes in place to make sure we deliver on time with no delays.
• 2. Ensure we have no damaged or defective parts upon delivery. Communicate daily on Parts questions.
• 3. Manage all price match parts using the vendor programs and track the credits.
• 4. Manage the core returns from all departments ensuring we get them back and available to send back to vendors for credit.
• 5. Authorize, submit, and manage labor claims.
• 6. Help retrieve return parts and return part for credit promptly.
• 7. Assist walk-in customers in selecting required parts, suggestion companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• 8. Pull purchased parts from stock.
• 9. If the part is not in stock, determine availability and submit and emergency order if requested.
• 10. Answer phone calls, providing price quotes and other information.
• 11. Answer email and text messages providing quotes and other information.
• 12. Assist outside sales representative with their orders.
• 13. Set-up orders for daily shipment, delivery, or pick-up.
• 14. Verify "will call" and "back order" files weekly and return to vendors, or stock those items not required.
• 15. Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• 16. Provide the same high level of service to the otherdealership departments as is given to other customers.
• 17. Issue credit for parts returned, ensuring that the original invoice, or its number is available so that the purchase and pricing can be verified. Exceptions may be approved by the Parts Manager or Business Manager.
• 18. Ensure that all charge sales are signed by the customer.
• 19. Present the customer a copy of the invoice.
• 20. When doing business with regular cash customers, ensure that their "cash account" numbers iare recorded to assure proper customer tracking.
• 21. Keep front and rear counter areas clean and uncluttered.
• 22. Replenish assigned inventory daily.
• 23. Advise Parts Manager when areas of the department arenot in satisfactory condition.
• 24. Keep current on new products and products updates.

QUALIFICATIONS

High School diploma or the equivalent. Ability to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Abilityto work well with the public, sometimes with several customer at a time. Will be required to wear a dealership uniform. Ability to multi-task and perform under pressure. professionally, retain information, have an understanding of math and percentages. Computer skills required to have ability to look-up parts and manage parts ordering systems. High volume of emails and phone calls daily require good phone and computer skills preferred.

WORKING CONDITIONS

ThIs is aphysically demanding position. Will move throughout the parts shelves all day, reaching climbing to obtain parts from inventory. Will stand 6 to 8 hours during the shift at thecustomer counter, of which the surface is 44 inches from the floor. Occasional overtime or weekends required if business demands.

SHIFT SCHEDULE

Monday thru Friday 8:0 am - 5:30 pm with 1 hour lunch break.

NOTE

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated withthe job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks to be performed when circumstanceschange (I.e., emergencies, changes in personnel, workload, rush jobs,)