Auto Parts Associate

Mike Kelly Cheverolet; Butler (Butler County); On-site; USD 37,000 - 48,000; Full time

Job summary

Mike Kelly Cheverolet in Butler, PA is seeking a Parts Counter Clerk to sell auto parts over the counter, by phone, and for the shop. The role requires a high school diploma, at least one year in an automotive parts department, and sales experience.

A valid driver\'s license is required, and a uniform must be worn. The position offers a base pay of $18.00-$23.00 per hour plus commission, full-time, on-site at 16002.

Qualifications

• High School Diploma or equivalent.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to read and comprehend instructions and information.
• Must have a valid driver license and have and maintain an acceptable, safe driving record.
• Will be required to wear a dealership uniform at all times.

Responsibilities

• Sells parts at retail to all customers over the counter, through the shop, or on the phone.
• Pulls purchases from stock.
• Determines availability of parts not in stock and submits emergency orders if requested by the customer.
• Answers phone calls, providing price quotes and other information. Assists outside sales representatives with their orders.
• Sets up orders for daily shipment, delivery, or pick up.
• Verifies will call and back order files weekly, returning to vendors or stocking items not required.
• Assists service technicians in selecting parts needed for repairs in process.
• Orders parts not in stock after discussion with ASM if they are needed and will be used upon receipt or that the customer will return for required repairs.
• Notifies ASM and the customer when ordered parts have been received.
• Answers parts phones when front counter is overloaded.
• Ensures that before parts can be charged out, the Technician presents a repair order.
• Provides friendly, professional, and efficient service to all customers, both on the phone and in person.
• Provides the same high level of service to the other dealership departments as is given to other customers.
• Issues credit for parts returned, ensuring that the original invoice or its number is available for purchase and pricing verification; exceptions must be approved by the Parts Manager or Business Manager.
• Ensures that all charge back sales are signed by the customer.
• When making tax exempt sales, ensures that the customer\'s full name, address, ICC number, and signature are obtained.
• Presents the customer with a copy of the invoice. For regular cash customers, records their cash account numbers for proper customer tracking.
• When a credit card is declined, notifies the credit department; if not available, either declines to charge the purchase or releases the credit hold according to dealership guidelines.
• Keeps front and rear counter areas clean and uncluttered.
• Replenishes assigned inventory daily and advises Parts Manager when areas of the department are not in satisfactory condition.
• Stays current on new products and product updates.
• Participates in all training programs that are available.
• Participates with the Parts Manager in maintaining a Lost Sale Tracking program.
• Cleans computer terminals and printers daily.
• Must be legally and technically able to operate company and customer vehicles.
• Must be insurable by company insurance carrier.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Skills

Customer service

Sales experience

Reading comprehension

Public interaction

Driver's license

Uniform required

Education

High School Diploma or equivalent

Job description

Job Details

• Job Location: BUTLER, PA 16002
• Position Type: Full Time
• Education Level: High School
• Salary Range: $18.00 - $23.00 Base + Commission/month
• Job Category: Automotive

Responsibilities

• Sells parts at retail to all customers over the counter, through the shop, or on the phone.
• Pulls purchases from stock.
• Determines availability of parts not in stock and submits emergency orders if requested by the customer.
• Answers phone calls, providing price quotes and other information. Assists outside sales representatives with their orders.
• Sets up orders for daily shipment, delivery, or pick up.
• Verifies "will call" and "back order" files weekly, returning to vendors or stocking items not required. Solicits assigned accounts by phone.
• Assists service technicians in selecting parts needed for repairs in process.
• Orders parts not in stock after discussion with ASM if they are needed and will be used upon receipt or that the customer will return for required repairs.
• Notifies ASM and the customer when ordered parts have been received.
• Answers parts phones when front counter is overloaded.
• Ensures that before parts can be charged out, the Technician presents a repair order.
• Provides friendly, professional, and efficient service to all customers, both on the phone and in person.
• Provides the same high level of service to the other dealership departments as is given to other customers.
• Issues credit for parts returned, ensuring that the original invoice or its number is available for purchase and pricing verification; exceptions must be approved by the Parts Manager or Business Manager.
• Ensures that all charge back sales are signed by the customer.
• When making tax exempt sales (other than to a charge or cash account), ensures that the customer's full name, address, ICC number, and signature are obtained.
• Presents the customer with a copy of the invoice. For regular cash customers, records their "cash account" numbers for proper customer tracking.
• When a credit card is declined, notifies the credit department; if not available, either declines to charge the purchase or releases the credit hold according to dealership guidelines.
• Keeps front and rear counter areas clean and uncluttered.
• Replenishes assigned inventory daily and advises Parts Manager when areas of the department are not in satisfactory condition.
• Stays current on new products and product updates.
• Participates in all training programs that are available.
• Participates with the Parts Manager in maintaining a Lost Sale Tracking program.
• Cleans computer terminals and printers daily.
• Must be legally and technically able to operate company and customer vehicles.
• Must be insurable by company insurance carrier.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High School Diploma or equivalent.
• Ability to read and comprehend instructions and information.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to work well with the public, sometimes with several customers at a time.
• Must have a valid driver license and have and maintain an acceptable, safe driving record.
• Will be required to wear a dealership uniform at all times.