Parts Associate

Great Dane LLC; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Dane is seeking a parts associate to support branch trailer parts sales, inventory control, and service coordination. The role involves assisting customers in person and by phone, ordering parts, posting to service orders, and helping with cycle counts.

You will drive company vehicles as needed and collaborate with service teams to ensure accurate parts delivery. Ideal candidates have strong customer-service skills, attention to detail, and proficiency in data entry and Microsoft Office.

Qualifications

• Customer-focused individuals who meet internal and external needs.
• Driven to exceed goals and deliver reliable results.
• Trustworthy and honest with the ability to handle sensitive information.
• Solid technical skills relevant to parts handling and sales.
• Ability to perform data entry and inventory management tasks.
• Strong communication and relationship-building abilities.
• A flexible team player comfortable with hands-on tasks.

Responsibilities

• Initiate parts and accessory sales to branch customers by phone and in person.
• Order parts, post to service orders, pull customer orders, and assist with cycle counts.
• Read job orders and document parts ordering and delivery per standards.
• Safely drive company vehicles as required.
• Provide excellent customer service and resolve issues with customers and vendors.
• Perform other duties as assigned.

Skills

Customer focus

Drive for results

Integrity & trust

Functional technical skills

Data entry proficiency

Communication skills

Teamwork

Tools

Power tools

Forklifts

Microsoft Office

Job description

Overview

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.

A Parts Associate performs multiple tasks related to branch retail trailer parts and accessory sales, inventory management, shipping & receiving, and internal coordination with our service teams.

WHAT YOU’LL DO

• Initiate parts and accessory sales to branch customers via phone and in person.

• Ordering of parts, posting of parts to service orders, pulling of customer’s orders, price estimates and assisting with part cycle counts.

• Read and understand job orders ensuring corrective action and the documentation of parts ordering & delivery processes to company standards.

• Safe driving of company vehicles.

• Provide excellent customer service to communicate with customers and vendors and effectively resolve issues.

• Other duties as assigned.

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

• Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

• Functional Technical Skills -Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

• Ability to work with hands to perform data entry, organization of inventory, use of power tools and driving of company vehicle/and or forklifts.

• Excellent customer service and communication skills.

• Proficient with computers, data entry and Microsoft Office Suite (Word, Excel, Outlook).

• Ability to assist with installs of the following parts: cross members, panels, posts, rails, door equipment, flooring, lights, wiring, brakes, valves, airlines, wheel end components, landing gear, frame assembly, and other parts; requiring the ability to lift up to 50Ibs.

• Valid Driver’s License.

• A favorable background screening, Physical & Drug Screening, and proof of work authorization in the United States is required for employment.

PHYSICAL/MENTAL REQUIREMENTS

• Office and plant environment.

• Keyboarding, lifting, standing, bending, walking.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.

• Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation

• Benefits, including but not limited to dental, vision, and medical with employer contributions.

• Retirement programs, including a Pension Plan and 401(k) Plan with employer match.

• Tuition Reimbursement

• Paid holidays and vacationand more!

Great Dane is an Equal Opportunity Employer