Parts Associate

southernstatesmh; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company matching

Dental insurance

Health insurance

Vision Insurance

PTO and Vacation

Paid Holidays

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Job summary

Southern States Material Handling is seeking a Parts Associate to support customers with parts and accessories, manage inventory, and process orders. You will assist walk-in customers, replenish technician vans and lockers, and maintain accurate ERP records.

Strong customer service, communication and organizational skills are required, with 1–2 years in parts sales preferred. Role includes daily order processing, packaging, and occasional deliveries.

Qualifications

• 1-2 years of experience in parts sales or inventory-related work preferred.
• Forklift or material handling parts sales experience or product knowledge is highly desirable.
• Experience in shipping and receiving.

Responsibilities

• Promptly respond to incoming parts inquiry calls and efficiently process customer orders.
• Assist walk-in customers, supporting parts needs and providing exceptional customer service.
• Responsible for replenishment of technician vans, company and customer parts lockers, ensuring inventories are accurately maintained.
• Ensure inventory accuracy and timeliness by daily cycle counts and managing stock orders.
• Fulfill daily parts requests by processing orders promptly to support operational needs.
• Lookup parts in inventory and catalogs to provide correct part identification and retrieval.
• Create sales quotes and invoices with accurately priced parts and accessories.
• Monitor open purchase orders daily to ensure accuracy and timely fulfillment.

Skills

Customer service

Communication

Organizational skills

Typing 25+ wpm

Inventory control

Shipping & receiving

Forklift knowledge

Parts sales experience

ERP system usage

Education

High school diploma or GED

Tools

ERP system

Job description

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions; Southern States Material Handling solves problems.

As a Parts Associate with Southern States Material Handling:

You will contribute to making Southern States Material Handling a leader in the material handling industry by supporting internal and external customers in supplying parts and accessories, and processing all parts needs, and assisting to maintain an effective parts inventory.

Come be a part of our Toyota & Raymond family!

Top of the Line Benefits!!

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

What we’re looking for:

• 1-2 years of experience in parts sales or inventory-related work preferred; experience in material handling or industrial parts is a plus.
• Forklift or material handling parts sales experience or product knowledge is highly desirable.
• Experience in shipping and receiving.
• Ability to type 25+ wpm.
• Proven Customer service skills, including telephone etiquette, supporting both internal and external customers.
• Excellent communication skills both written and oral.
• Excellent organizational skills

Education and Certification Needed:

• High school diploma or GED

What you’ll Do:

• Promptly respond to incoming parts inquiry calls and efficiently process customer orders.
• Assist and interact with walk-in customers, supporting parts needs & providing exceptional customer service.
• Responsible for replenishment of technician vans, company, and customer parts lockers, ensuring inventories are accurately maintained.
• Ensure inventory accuracy and timeliness by performing daily cycle counts, managing stock orders, verifying proper receipt and storage of incoming parts, and maintaining accurate inventory records.
• Fulfill daily parts requests by processing orders promptly and efficiently to support operational needs.
• Lookup parts in inventory and electronic catalogs supplying the correct part identification and retrieval.
• Create sales quotes and invoices providing accurately priced parts and accessories.
• Monitor and review open purchase orders daily to ensure accuracy and timely fulfillment, escalating any issues such as backordered or unavailable parts through the appropriate channels as necessary.
• Accurately receive purchase orders by inspecting parts, entering data into the ERP system closing purchase orders upon completion, properly stocking items, and maintaining a clean, organized inventory.
• Adhere to all company safety and compliance regulations and company policy.
• Additional duties may include occasionally delivering parts to customer locations, pressing tires, and preparing displays.
• Mon-Fri 8am – 5pm
• Ability to lift, push and pull up to 55 pounds regularly
• Ability to work on your feet for extended periods of time.

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.

SSMH is dedicated to delivering innovation, excellence, and top-notch customer service. We offer a competitive salary, comprehensive benefits, and a pleasant and challenging working environment for our team while being committed to growing talent and skill to help our Associates achieve their career goals.