Parts Associate

RIDE; Lancaster (CA); On-site; USD 24,000 - 32,000; Full time

Job summary

RIDE in Lancaster, CA is seeking a Parts Associate to handle parts ordering, tracking, and warranty-related service reports. The role supports Customer Service and collaborates with warranty and warehouse teams to ensure timely processing of parts orders.

The position requires at least two years of experience in customer service or automotive parts, strong communication skills, and proficiency with MS Office, SAP, and CRM. Overtime may apply, and a valid driver’s license is required.

Qualifications

• Experience in Customer Service and/or Automotive Parts
• Minimum two years’ experience
• Excellent communication and interpersonal skills
• Communicate effectively in person, by telephone or email
• Experience with basic computer programs MS Office (Word, Excel, PowerPoint), SAP and CRM
• Willing to learn new processes and be self-motivated
• Thrive in a fast-paced environment
• Present information to small and large groups
• Overtime may occur depending on work volume
• Valid driver’s license and reliable transportation

Responsibilities

• Process Parts Request Forms and Orders submitted by Customer Service staff and customers under supervision
• Assist inventory management and stock replenishment by creating PR in CRM
• Collaborate with warranty and warehouse teams
• Track parts orders and update status regularly
• Assist customers with parts availability and pricing promptly
• Check inventory and ETAs, manage order entry through shipment
• Maintain and organize order documentation
• Schedule outbound delivery orders with warehouse and logistics teams to ensure on-time shipping
• Notify customers about delays and resolve billing issues with accounting
• Provide daily status reports to Parts Manager/Supervisor/Lead
• Perform other duties as assigned

Skills

Customer service

Communication skills

MS Office

SAP

CRM

Tools

MS Office

SAP

CRM

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

Job Summary

Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests and Parts Orders, as well as collection daily Service Reports for warranty purposes.

Job Description

Responsibilities:

• Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers.
• Provide support in inventory management and stock replenishment by creating PR in CRM.
• Collaborate with the warranty and warehouse teams.
• Track records of all parts ordered for their assigned customers and/or technicians and update regularly.
• Assist Customer with parts availability and pricing in timely manner.
• Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment.
• Maintain and track all orders in an organized manner, maintain proper documentation
• Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays.
• Handle customer complaints to ensure positive customer experience with related teams.
• Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues.
• Provide daily status reporting to Parts Manager/Supervisor/Lead.
• Perform other duties as assigned.

Requirements:

• Experience in Customer Service and/or Automotive Parts
• Ideal candidates will have a minimum of two years’ experience.
• Excellent communication and interpersonal skills
  Communicate effectively in person or by telephone or by email.
• Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
• Willing to constantly improve and learn new processes, Self motivator
• Thrive in a fast-paced environment
• Presents information to small and large groups
• Ability to work directly with Customers and possibly in the Customer’s environment. Overtime may occur depending on the work volume.
• License: valid driver’s license in home state and reliable transportation.

Supervisory Responsibility

• No

Travel

• NA

Pay Range

• $17.5-$23.00/ hr

Work Type

• Full-time

Work Location

• Lancaster CA (On-site)

Physical Requirements

• Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.).

If you are a self-motivated, technically proficient individual with a passion for training and traveling, we invite you to apply for this exciting opportunity to be a key player in the growing electric transit bus industry.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in RIDE Mobility ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.