Parts Associate

RIDE Coach and Bus; Lancaster (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

RIDE Coach and Bus is seeking a Parts Associate to support the daily operations of the Parts Department. You will process parts requests and customer orders from initial inquiry through shipment, coordinating with Techs, Warehouse, Warranty, Logistics and Accounting to ensure accurate sourcing and timely delivery.

The role requires strong automotive parts knowledge, attention to detail and excellent communication skills to maintain positive customer experiences in a fast-paced environment.

Qualifications

• Two years of relevant experience preferred.
• Strong customer service experience in a parts environment is desired.
• Ability to read and interpret technical information and diagrams.

Responsibilities

• Process Parts Request Forms and Parts Orders from Customer Service staff and customers.
• Support inventory management and stock replenishment in the CRM system.
• Collaborate with Warranty and Warehouse teams to fulfill parts orders.
• Maintain accurate records of parts ordered and provide regular updates.
• Assist customers with parts availability and pricing; provide ETA and status updates.
• Coordinate outbound deliveries and inform customers of delays.
• Handle billing and payment issues with Accounting.

Skills

Customer service

Parts knowledge

Communication

Attention to detail

Tools

SAP

CRM systems

Job description

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

JOB SUMMARY
The Parts Associate is responsible for supporting the daily operations of the Parts Department by processing and tracking parts requests and customer orders from initial request through final shipment. This position works closely with customers, technicians, Warehouse, Warranty, Logistics and Accounting teams to ensure parts are accurately identified, ordered, documented and delivered in a timely manner.The role must have a strong working knowledge and understanding of automotive parts and components. This position reviews technical drawings, diagrams and other technical information and collaborates with technical advisors and other internal teams to accurately identify and source the correct parts required for customer and service needs.This position monitors inventory availability, assists with stock replenishment, provides pricing and estimated delivery information, and maintains accurate records within customer relationship management(CRM), enterprise resource planning, and other applicable business systems. The position also communicates order status and delays to customers, coordinates outbound shipments, assists with billing
and payment issues and supports the resolution of customer concerns.The Parts Associate plays an important role in maintaining an organized and responsive parts operation by
providing daily status updates, maintaining accurate documentation and supporting warranty and service reporting requirements. The position requires strong customer service, communication, technical and
organizational skills along with the ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and a positive customer experience.

JOB DESCRIPTION

RESPONSIBILITIES:

• Under the general supervision of the Parts Manager, Supervisor or Parts Lead, process all Parts Request Forms and Parts Orders submitted by Customer Service staff and customers.
• Support inventory management and stock replenishment by creating purchase requests (PRs) inthe CRM system.
• Collaborate with Warranty and Warehouse teams to support parts fulfillment and customer needs.
• Maintain accurate records of all parts ordered for assigned customers and/or technicians and provide regular updates.
• Assist customers with parts availability and pricing in a timely and professional manner.
• Check inventory levels and estimated time of arrival (ETA), provide order and delivery status updates and manage the order process from entry through shipment.
• Maintain and track all orders in an organized manner and ensure proper documentation is complete and current.
• Schedule outbound deliveries and coordinate with Warehouse and Logistics teams to support on time shipping. Notify customers promptly of any delays.
• Address customer complaints and coordinate with appropriate teams to support a positive customer experience.
• Request invoices from Accounting and provide them to customers.Coordinate with Accounting to resolve billing and payment issues.
• Provide daily status reports to the Parts Manager, Supervisor or Parts Lead.
• Perform other duties as assigned.

REQUIREMENTS:

• Strong attention to detail when researching part numbers, specifications, compatibility and availability to help prevent incorrect parts orders and shipment delays.
• Ability to collaborate with Technical Advisors, technicians and other technical personnel to research, identify and verify the correct parts for customer and service requirements.
• Ability to read and interpret technical drawings, parts diagrams, schematics and other technical documentation to accurately identify required parts.
• Strong working knowledge and understanding of automotive parts, components and related systems.
• Experience in customer service and/or automotive parts.
• Minimum of two years of relevant experience preferred.
• Excellent communication and interpersonal skills, with the ability to communicate effectively in person, by telephone and by email.
• Proficiency with basic computer programs, including Microsoft Office (Word, Excel and PowerPoint), SAP and CRM systems.
• Self-motivated with a willingness to continuously improve and learn new processes.
• Ability to thrive in a fast-paced environment.
• Ability to present information effectively to both small and large groups.
• Ability to work directly with customers, including within the customer’s work environment when
  required. Overtime may be required based on workload.
• Valid driver’s license in the employee’s home state and reliable transportation.

SUPERVISORY RESPONSIBILITY
None

WORK TYPE
Full time (On site)

PHYSICAL REQUIREMENTS

• Ability to work in various environmental conditions, including outdoor and warehouse environments.

If you are a self-motivated, customer focused individual with parts or customer service experience, we invite you to apply for this opportunity to support the growing electric transit bus industry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

RIDE Coach and Bus is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.