Parts Assistant

Haldeman Subaru; Robbinsville Township (NJ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Haldeman Subaru in Robbinsville, New Jersey is seeking a Parts Counter person to assist retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories.

The role requires exceptional customer service, deep product knowledge, and the ability to multitask in a fast-paced dealership environment, with familiarity of CDK or Reynolds and Reynolds DMS a strong plus.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in automotive parts sales or dealership environment preferred.
• Strong product knowledge of automotive systems and parts.

Responsibilities

• Greet and assist retail, wholesale accounts, and service technicians with parts inquiries and orders.
• Identify and source parts using catalogs, VINs, and diagrams; source hard-to-find items as needed.
• Process sales orders, invoicing, and handle cash/credit transactions.
• Stock and organize parts, perform cycle counts, and assist with inventory audits.
• Collaborate with Service Department to ensure correct parts are supplied to minimize delays.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Physical stamina

Education

High school diploma

Tools

CDK

Reynolds & Reynolds

Job description

The Parts Counter person is responsible for assisting retail and wholesale customers, service technicians, and wholesale accounts with locating, ordering, and purchasing automotive parts and accessories. This role requires exceptional customer service, deep product knowledge, and the ability to multitask in a fast-paced dealership environment.

Key Responsibilities

• Customer Service & Sales: Greet retail customers, wholesale accounts, and service technicians promptly, either in person, via phone, or through digital channels, to assist with parts inquiries and orders.

• Parts Identification & Sourcing: Accurately identify required parts using electronic catalogs, vehicle identification numbers (VINs), and diagrams. Source hard-to-find or specialty parts when necessary.

• Order Processing & Invoicing: Process sales orders, create invoices, handle cash and credit transactions, and ensure accurate billing for internal and external customers.

• Inventory Management: Stock incoming parts, maintain organized bin locations, conduct cycle counts, and assist with periodic physical inventory audits. Return core parts and defective items to suppliers in a timely manner.

• Collaboration: Partner closely with the Service Department mechanics to ensure vehicle repair orders are supplied with the correct parts efficiently to minimize customer wait times and bay downtime.

Qualifications & Skills

• Experience: Minimum of [1-2] years of experience in automotive parts sales, inventory control, or a dealership service environment.

• Product Knowledge: Strong working knowledge of automotive systems, components, and part numbering systems. Familiarity with CDK, Reynolds and Reynolds, or equivalent dealership management software (DMS) is a strong plus.

• Communication Skills: Excellent interpersonal, verbal, and listening skills with a customer-first attitude.

• Organizational Skills: High attention to detail, strong multi-tasking capabilities, and the ability to thrive in a fast-paced setting.

• Physical Requirements: Ability to lift up to [50 lbs] and stand for extended periods, as well as reach, bend, and climb ladders to stock shelves.

• Requirements: High school diploma or equivalent, a valid driver's license, and a clean driving record.