Parts & Assistance Coordinator

FS-Compression co., LLC; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

FS-Compression co., LLC is seeking a Parts & Assistance Coordinator in Tampa. This role encompasses support within the service department, including scheduling, logistics management, and material handling. Ideal candidates should possess strong organizational skills and a commitment to customer satisfaction in a fast-paced environment.

Qualifications

• Strong understanding of customer satisfaction.
• Excellent organizational and time-management skills.
• Ability to adapt in a dynamic work environment.

Responsibilities

• Schedules service personnel and coordinates logistics.
• Processes warranty claims and oversees returned material.
• Handles logistics for training programs.

Skills

Customer Satisfaction

Time Management

Verbal Communication

Organizational Skills

Adaptability

Teamwork

Tools

Microsoft Office 365

SAP

Job description

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Department: Manufacturing/Operations/Service

Location: Tampa

Compensation: $23.00 - $26.00 / hour

Department: Manufacturing/Operations/Service

Location: Tampa

Compensation: $23.00 - $26.00 / hour

Description

This position provides support for the Service department. This position primarily assists, oversees, and processes Service Time jobs. This position picks, packs, and ships supplies and materials to internal and external customers in an accurate and timely manner; efficiently and safely transports, sorts, and stocks materials. This position also handles logistics of training programs and assists in the collection of payments. This position requires multi-tasking and timely completion of tasks in coordination and collaboration with others.

Key Responsibilities

• Schedules service personnel for field assignments; coordinates the associated logistics, which includes receiving customer purchase orders, issues SVC Request, and follows-up with customers, as needed
• Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
• Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed
• Handles logistics associated with training programs
• Transports incoming and outgoing materials to designated areas utilizing appropriate tools/vehicles to accomplish task including but not limited to hand dolly, electric dolly, and/or pallet jack
• Performs quality inspections on incoming and outgoing materials and products
• Sorts and places materials or items on racks, shelves, or bins according to predetermined inventory procedures
• Picks, packs, and ships materials and products
• Processes packages for shipping; processes returned merchandise
• Conducts physical inventory counts; replenishes stock as needed
• Participates in quality improvement efforts
• Performs required administrative tasks; prepares all required reports and correspondence.
• Maintains a safe, clean working environment
• Performs other related duties as assigned by management.

Supervisory Responsibilities: This position has no supervisory responsibility.

Skills, Knowledge and Expertise

• Strong understanding of how to create highly satisfied customer
• Firm commitment to excellence and high standards
• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
• Interpersonal savvy; able to collaborate and work closely with other departments and leadership
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities
• Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
• Self-motivated, resourceful and adaptable; able to work independently within team focused environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Ability to follow established policies and procedures with a safety-first attitude
• Familiarity with shipping practices and handling methods
• Broad level of safety, health, and environmental rules and regulations, policies and procedures
• A top performer who can instill pride of workmanship in themselves and in others
• Proficient with Microsoft Office 365 software; SAP experience preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Commercial and Industrial Machinery Maintenance

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