Parts and Technical Support Manager

ZipRecruiter; Gallatin (TN); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Parts & Technical Support Manager to enhance their Technical Service Department. This role is vital for ensuring effective service delivery and improving customer support experiences. The ideal candidate will possess strong problem-solving skills, an analytical mindset, and the ability to work both independently and collaboratively. Join a dynamic team that values its employees and offers a comprehensive benefits package, including health insurance and 401k matching. If you're looking for a stable and supportive work environment, this opportunity is perfect for you.

Benefits

PTO

Employee Assistance Programs

401k matching

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• 5+ years of experience in Technical Service or related field.
• Bachelor's degree preferred, but not mandatory.

Responsibilities

• Create and maintain a Parts & Technical Support Document Library.
• Negotiate with suppliers for competitive pricing and discounts.

Skills

Problem-solving skills

Analytical mindset

Teamwork and collaboration

Effective communication

Organizational skills

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office 365

NetSuite

Job description

Job Description

Associated Packaging is looking for talented individuals to join our team! Be part of one of the fastest-growing companies in the industry. Our employees enjoy a dynamic, people-first culture and a comprehensive benefits package including PTO, Employee Assistance Programs, 401k matching, Health, Medical, Dental, and Vision Insurance, and more.

We are hiring a Parts & Technical Support Manager who is technically skilled, detail-oriented, and capable of working independently and collaboratively. The role requires strong problem-solving skills, an analytical mindset, and the ability to perform under pressure. This position is key to enhancing the efficiency of the Technical Service Department at both corporate and branch levels, ensuring effective service delivery and improving customer and technical support experiences. Experience in the packaging industry and familiarity with packaging equipment are highly beneficial.

Key Duties & Responsibilities:

• Create and maintain a Parts & Technical Support Document Library for quick reference, simplified ordering, and troubleshooting.
• Develop and update Parts price lists and SKUs within the library.
• Collaborate with packaging machinery suppliers to identify machine models and organize parts by model and serial number.
• Manage and organize manuals, drawings, schematics, and spare parts lists for both stock equipment and customer assets by serial number.
• Establish and maintain contacts with Parts & Machinery suppliers.
• Negotiate with suppliers for pricing, discounts, and estimates to ensure competitive and accurate pricing for customer service and technical teams.
• Oversee the Technical Service SharePoint, NetSuite document hubs, and future customer-facing Parts and Technical Service Portals.
• Track parts sales and identify opportunities for growth with existing and new customers.
• Support parts investigations, address quality issues, and meet customer needs within the Technical Service Department.
• Manage parts ordering processes to ensure prompt, accurate customer service and seek continuous improvement.
• Assist in the rollout of Parts and Technical Service initiatives and programs.
• Coordinate with Marketing on parts and service promotions, serving as the primary liaison.
• Participate in training and workshops to stay current with technological advancements and equipment offerings.
• Support other departmental operations and projects as needed, demonstrating strong organizational, communication, and technical skills.

Education and Experience:

• High School Diploma or GED; Bachelor’s degree preferred.
• Background in Technical Service or related field.
• Minimum of 5 years’ related experience or equivalent education and experience.

Competencies:

• Teamwork and collaboration skills.
• Effective written and verbal communication.
• Organizational skills, adaptability, and ability to meet deadlines.
• Proficiency in Microsoft Office 365 (Outlook, Word, PowerPoint, Teams).
• Strong computer skills and aptitude for learning new software.

Work Environment:

The work environment is typical for this role, with accommodations available for individuals with disabilities.

Why work at Associated Packaging, Inc.?

Longevity: Serving clients since 1977.

Stability: Financial strength and growth even during economic downturns.

Customer Service: Focused on providing optimal packaging solutions and enhancing customer profitability.

Our People: Valuing employees as our greatest asset, fostering a supportive team environment.

Associated Packaging, Inc. is committed to diversity and inclusion, ensuring fairness and respect for all employees regardless of background or beliefs.