Parts and Product Agent

Best Buy; Brooks (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Best Buy is seeking a Parts and Product Agent to support administrative and general warehouse functions for parts operations. You’ll ensure accuracy, routing, and approval of WIP orders by following SOPs and will work in a fast-paced environment.

Responsibilities include managing part queues, updating STAR systems, verifying SKUs and paperwork, and communicating updates to repair agents, vendors, and customers. This role emphasizes attention to detail and process-driven execution.

Qualifications

• 6 months of experience using Microsoft Office (Excel, Outlook etc.).

Responsibilities

• Manages work-in-process (WIP) or physical product line queues.
• Creates new and manipulates existing work or part orders.
• Maintains parts-related queues in Services system (STAR).
• Updates company systems when sorting, routing, receiving and, shipping products and parts.
• Verifies accuracy of identification data and paperwork of SKUs, products, parts, and warranties.
• Tests products, parts, and component functionality.
• Communicates order updates to repair agents, vendors, and customers.
• Places items in appropriate bins or areas as determined by SOP.

Tools

Microsoft Office

Job description

The Parts and Product Agent focuses on administrative and general warehouse functions of parts operations. They ensure functionality, accuracy, routing, and approval of parts-related work-in-process orders by following Standard Operating Procedures (SOP). These employees have a natural sense of curiosity, enjoy process-driven work, and can flawlessly execute written instructions.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Manages work-in-process (WIP) or physical product line queues.
• Creates new and manipulates existing work or part orders.
• Maintains parts-related queues in Services system (STAR).
• Updates company systems when sorting, routing, receiving and, shipping products and parts.
• Verifies accuracy of identification data and paperwork of SKUs, products, parts, and warranties
• Tests products, parts, and component functionality.
• Communicates order updates to repair agents, vendors, and customers.
• Places items in appropriate bins or areas as determined by SOP.

Department Specific

Parts Support

• Receives, stocks, fulfills, delivers, and ships part components and other product types for both inbound and outbound trucks.
• Oversees the return of defective and unneeded parts to vendors.

Parts Ordering

• Manages parts ordering processes for multiple Best Buy locations such as Depots and Geek Squad City.
• Communicates with vendors, manufacturers, and Service Depot Repair Agents to verify accuracy of part orders and paperwork.

Shipping and Receiving

• Verifies accuracy of work orders and products being shipped.
• Unload, receive and ship product and parts for both inbound and outbound trucks

Basic Qualifications

• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment
• Able to work in a non-climate-controlled environment
• Able to maneuver weight up to 50 pounds with or without accommodation
• 6 months of experience using Microsoft Office (Excel, Outlook etc.)

Preferred Qualifications

• 1 year of experience using Microsoft Office (Excel, Outlook etc.)
• 6 months of experience working in a warehouse, inventory, or quality control environment
• Able to operate pallet jack, two-wheeler, and hand operated moving equipment

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline:

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. , Location: Brooks, KY - 40109