Parts Advisor — Customer-Focused Auto Parts Expert

Bud Clary Auto Group; Moses Lake (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO & Holidays

Job summary

Bud Clary Auto Group in Moses Lake, WA, is seeking a Parts Advisor to join our CDJR location. Provide expert knowledge on parts, assist customers and technicians, and help meet monthly sales goals while maintaining a seamless parts operation.

You will work with the parts team to ensure accurate pricing, timely ordering, and excellent customer service, including processing payments and preparing daily shipments. This role includes Saturdays and offers a comprehensive benefits package.

Responsibilities

• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all the parts have arrived and when they will be delivered.
• Pulls orders for delivery to the body shop, making sure all parts are tagged with customer names and job number.
• Follows up on backordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and uncluttered.

Job description

Bud Clary Auto Group in Moses Lake, WA, is seeking a Parts Advisor to join our CDJR location. Provide expert knowledge on parts, assist customers and technicians, and help meet monthly sales goals while maintaining a seamless parts operation.

You will work with the parts team to ensure accurate pricing, timely ordering, and excellent customer service, including processing payments and preparing daily shipments. This role includes Saturdays and offers a comprehensive benefits package.