Parts Advisor

PENN Power Group; Philadelphia, Town of Caneadea (Philadelphia County, NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Parts Advisor, where you will leverage your customer service and coordination skills to assist clients with their service needs. The role involves managing parts inventory, creating work orders, and ensuring customer satisfaction. Enjoy a competitive salary and comprehensive benefits in a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Ongoing Paid Training

Qualifications

• Experience with Parts Receiving and Processing.
• Ability to lift up to 50 lbs.

Responsibilities

• Respond to inquiries regarding services, pricing, and repair timelines.
• Assess needs and promote alternative products and services.
• Create Work Orders and Purchase Orders.

Skills

Customer Service

Coordination

Communication

Tools

Warehouse Management Systems

Job description

Description

Take your career to the next level as a Parts Advisor with Penn Power Group, LLC. We have been in business for over 50 years, providing outstanding customer service and innovative solutions. We hire the best in their fields.

Requirements

YOU HAVE:

1. The ability to respond to inquiries regarding the company's services, pricing, repair timelines, and billing adjustments.
2. Skills to promote and sell our company's services.
3. The ability to assess needs and promote alternative products and services.
4. Coordinate activities with other internal departments to meet customer needs.
5. Experience with Warehouse Management Systems or equivalent.
6. The ability to create Work Orders and Purchase Orders in a system environment.
7. Experience in Parts Receiving and Processing.
8. The ability to kit parts and issue to technicians.
9. The ability to transact inventory movements.
10. Experience with Parts Inventory Cycle Counting.
11. Ability to lift up to 50 lbs.
12. Strong servicing experience, performing routine tasks under immediate supervision with little evaluation or need for originality.

YOU MIGHT ALSO HAVE:

1. Experience in opening, reviewing, and communicating status to customers.
2. Excellent customer service skills.
3. Strong coordination skills to communicate activities with other internal departments.
4. Strong written and verbal communication skills, along with excellent telephone skills.

WE OFFER:

• Competitive salary.
• Comprehensive benefits including medical, dental, and vision insurance.
• 401(k).
• Ongoing paid training.
• Tuition reimbursement.
• A fun work environment where teammates feel appreciated.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. We do not discriminate based on disability.

Penn Power Group is a federal contractor with an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and targeted veterans. We accommodate individuals with disabilities during the application process. Contact [e-mail] or [phone] to request accommodations or to inquire about our affirmative action program. Resumes sent to this address will not be accepted.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Discrimination against employees or applicants regarding pay inquiries or disclosures is prohibited, except as permitted by law or job requirements.