Parts Advisor

Hendrick Automotive Group; Durham (NC); In loco; USD 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Hendrick Automotive Group's Mercedes-Benz of Durham is seeking a Parts Counterperson to assist customers over-the-counter, supply the service department, and place special orders. The role requires working knowledge of automotive parts and strong customer service.

You will read part manuals, provide pricing and product information, maintain an organized counter, and help achieve department profitability and CSI targets while following company policies and safety rules.

Competenze

• Working knowledge of automotive parts and parts counter procedures.
• Basic math, customer service, and communication skills.
• Ability to read and follow dealership policies and manuals.

Mansioni

• Assist customers in selecting and purchasing parts.
• Provide pricing and product information.
• Dispense parts to service and body shop.
• Place orders for out-of-stock items.
• Maintain accurate records and inventory.
• Meet department production and profitability goals.

Conoscenze

Automotive parts knowledge

Customer service

Reading comprehension

Formazione

GED High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Strumenti

Microsoft Office

DMS (Dealership Management System)

Descrizione del lavoro

Mercedes-Benz of Durham Location: 110 Kentington Dr., Durham, North Carolina 27713

Summary: Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Assists customers in selecting and purchasing parts.


• Places special orders for parts.


• Reads appropriate manuals to ascertain type and specification of part.


• Provides pricing and product information to customers.


• Dispenses parts to the service department and body shop.


• Orders out-of-stock parts requested by customers.


• Assists in taking inventory.


• Meets departmental production and profitability goals.


• Maintains CSI at or above dealership standards.


• Answers telephone promptly and consistent with dealership guidelines.


• Maintains an organized, clean and safe work area


• Participates in required training


• Records all hours worked accurately in company timekeeping system


• Follows Safeguards rules and regulations.


• Demonstrates the Company’s Core Values


• Complies with Company policies and procedures


• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.


• Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• o GED High School Diploma


• o Associate Degree


• o Bachelor Degree


• o Master Degree


• o Doctorate Degree

Field of Study/Work Experience

• o Accounting Automotive


• o Business


• o Human Resources


• o Information Technology

Desired Work Experience

• up to 3 years


• o 3-5 years


• o 5+ years

Education/Experience: Working knowledge of automotive parts.

Certificates and Licenses

• Valid Driver’s License


• o Automobile Salesperson License

Computer Skills

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 30 pounds.

Environment Demands

Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Have working knowledge of automotive parts.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.