*Parts Advisor*

Five Star Equipment; City of Syracuse (NY); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

Five Star Equipment in Syracuse, NY seeks a Parts Advisor to serve as the face of the branch for Parts & Service, delivering outstanding customer service and building strong customer relationships. The role supports branch managers and offers service program upsells where appropriate.

The ideal candidate has 3–5 years of heavy equipment service experience, solid parts knowledge, and proficiency with CDK, Microsoft Office, and internet tools to quickly locate parts and place orders.

Formación

• 3 to 5 years’ experience in heavy equipment service and must have a heavy equipment technical background to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
• Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.

Responsabilidades

• Researches part specifications using computer or internet. Quotes prices and part numbers from inventory.
• If part is not in stock, places orders with manufacturer and notes special circumstances if needed.
• Completes accurate and timely sales slips, contracts. Obtains payment credit authorization, etc. as customary.
• Follows the standard for conduct within the department, provides positive proactive attitude and cooperates with all company employees, vendors and customers.
• Gathers year, make, model or function of equipment to be serviced. Obtains requested parts for customer.
• Assists with arranging delivery of larger parts. Restocks new inventory and returned customer items if they are approved for refund.
• Provides strong customer service, expedites requests and do so within the scope of the position duties.
• On as requested basis, takes a complete and accurate physical inventory at the Branch.
• Actively participates in the company’s safety mind frame, is aware of one’s surroundings and wears all PPE at all times.
• Attends mandated training whether on or off site or online and completes training materials.
• Other duties as assigned.

Conocimientos

Heavy equipment service

Customer service

Parts knowledge

Phone communication

Herramientas

CDK system

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

*Parts Advisor*

Parts - Syracuse Full Time North Syracuse, NY, US

30+ days ago Requisition ID: 1052

We need your help to make a difference!
Does being a part of a team that provides solutions to its customers making their businesses successful sound like a challenge you’d like to pursue? Do you have an interest in construction equipment? Would you like to have a career where meaningful work provides you with immense job satisfaction as well as a highly competitive compensation package? You can have all of this and more at Five Star Equipment, Northern PA and New York State’s John Deere construction and forestry equipment dealer.

JOB DESCRIPTION

Five Star Equipment has an exciting opportunity for a Parts Advisor in our Syracuse, NY branch which is our newest State-of-Art facility.

Our ideal candidate will have superior customer service skills and experience in building and strengthening relationships with customers. The Parts Advisor is a branch position assisting the branch’s General and Service Managers, working as the “face of the branch” for the Parts & Service Departments. The Parts Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.

Job Duties/Responsibilities may include, but are not limited to:

• Researches part specifications using computer or internet. Quotes prices and part numbers from inventory.
• If part is not in stock, places orders with manufacturer and notes special circumstances if needed.
• Completes accurate and timely sales slips, contracts. Obtains payment credit authorization, etc. as customary.
• Follows the standard for conduct within the department, provides positive proactive attitude and cooperates with all company employees, vendors and customers.
• Gathers year, make, model or function of equipment to be serviced. Obtains requested parts for customer.
• Assists with arranging delivery of larger parts. Restocks new inventory and returned customer items if they are approved for refund.
• Provides strong customer service, expedites requests and do so within the scope of the position duties.
• On as requested basis, takes a complete and accurate physical inventory at the Branch.
• Actively participates in the company’s safety mind frame, is aware of one’s surroundings and wears all PPE at all times.
• Attends mandated training whether on or off site or online and completes training materials.
• Other duties as assigned.

Experience, Education, Skills and Knowledge

• 3 to 5 years’ experience in heavy equipment service and must have a heavy equipment technical background in-order to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
• Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
• Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.