Parts Advisor

Hennessympg; Alpharetta, Northern (GA, KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Top-notch facilities

Paid time-off and holidays

Full range benefits

401(k) with matching contributions

Unlimited growth opportunities

Job summary

Hennessy Land Rover North Atlanta is seeking a parts advisor to assist technicians and customers in selecting and purchasing parts for vehicle repairs. You will help ensure timely repairs and customer satisfaction, while supporting a full parts line exposure.

You will pull stock, provide price quotes, and coordinate orders with service advisors. A positive attitude, strong communication, and computer skills are essential; dealership experience is a plus.

Qualifications

• Maintain a valid Georgia driver's license with an acceptable driving record.
• Submit to a background and drug screen.
• Previous experience working with customers.
• Be able to multitask with a positive attitude.
• Excellent communication & computer skills.
• Have the ability to lift up to 70 pounds by yourself.
• Previous work experience in a dealership parts department or at a parts store is a plus.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answer phone calls and provide price quotes and other information as requested.
• Pull and fills orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notify the service advisor and/or the customer when ordered parts have been received.
• Ensure all internal requests for parts are billed on service repair order.
• Ensure that all external charge sales are signed by the customer and all customers receive a copy of the invoice.
• Issue credit for any parts returned and ensure the original invoice is available to verify purchase and pricing.
• Replenish assigned inventory daily.
• Participate with the parts manager in maintaining a lost sales tracking program.
• All other duties as assigned.

Skills

Communication skills

Computer skills

Customer service

Multitasking

Driving license

Job description

Description

As a parts advisor at Hennessy Land Rover North Atlanta you will assist technicians and customers in purchasing needed parts and supplies for vehicle repairs. You'll play a crucial role in ensuring the timeliness of vehicle repairs and customer satisfaction. This is a great opportunity for someone who is looking for a career, not just a job.

What we offer:

• Top-notch facilities
• Paid time-off and holidays
• Full range benefits
• 401(k) with matching contributions
• Unlimited growth opportunities

What you'll do:

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Inform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answer phone calls and provide price quotes and other information as requested.
• Pull and fills orders from stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notify the service advisor and/or the customer when ordered parts have been received.
• Ensure all internal requests for parts are billed on service repair order.
• Ensure that all external charge sales are signed by the customer and all customers receive a copy of the invoice.
• Issue credit for any parts returned and ensure the original invoice is available to verify purchase and pricing.
• Replenish assigned inventory daily.
• Participate with the parts manager in maintaining a lost sales tracking program.
• All other duties as assigned.

Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

Requirements

What We Expect:

• Maintain a valid Georgia driver's license with an acceptable driving record
• Submit to a background and drug screen
• Previous experience working with customers
• Be able to multitask with a positive attitude
• Excellent communication & computer skills
• Have the ability to lift up to 70 pounds by yourself
• Previous work experience in a dealership parts department or at a parts store is a plus

Working Environment & Physical Demands

Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit. The position requires regular and predictable attendance. Scheduled shifts will include evening hours, weekends, and holidays.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.