Partnerships Systems & Operations Manager

Refinitiv; Remote; USD 119,000 - 223,000; Full time

Job summary

A major financial information provider seeks a Partnerships Systems & Operations Manager to oversee partner systems such as Salesforce and SAP. This role requires 5-10 years of experience in Partner/Channel Ops, with strong skills in Salesforce PRM, data governance, and AI tools. The candidate will lead the development of the Partner Engage Portal and improve partner processes through effective automation. Competitive salary and comprehensive benefits package offered, with potential for annual bonuses.

Benefits

Flexible vacation

Mental health days

Tuition reimbursement

Retirement savings plans

Comprehensive health benefits

Qualifications

• Strong experience with Salesforce PRM, Communities, and CRM workflows.
• Bachelors degree or equivalent in relevant field.
• Familiarity with AI tools and workflow automation.

Responsibilities

• Define and drive P&A system requirements across various tools.
• Own business requirements for Partner Engage Portal.
• Support development of channel operating model.

Skills

Salesforce PRM

Salesforce Communities

CRM workflows

Data governance

AI tools

Education

5–10+ years in Partner/Channel Ops

Tools

SAP

Gong

Crossbeam

Job description

# **Our Privacy Statement & Cookie Policy**Partnerships Systems & Operations Manager page is loaded## Partnerships Systems & Operations Managerremote type: Remotelocations: United States of America, Frisco, Texastime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 28, 2026 (30+ days left to apply)job requisition id: JREQ197965Partnerships Systems & Operations ManagerThis role defines and drives P&A system and tooling requirements across Salesforce PRM, Salesforce Communities, SAP, and AI‑powered workflows. You will lead the development of the Partner Engage Portal, support the channel operating model, and enhance partner processes through automation, data quality, and cross‑functional coordination.**About the Role**:In this opportunity, as Partnerships Systems & Ops Manager you will:* **Systems & Requirements**: Translate P&A business needs into clear requirements for Salesforce PRM, Communities, SAP, and related tools. Partner with commercial excellence, technical teams to prioritize, design, and implement enhancements. Maintain and manage the systems roadmap and feature backlog.* **Partner Engage Portal**: Own business requirements and workflows for the Partner Engage Portal. Optimize partner journeys for registration, onboarding, lead/ referral management, and self‑service. Ensure integrations with CE, analytics, and partner lead management systems.* **Channel Model & Processes**: Support development and rollout of the partner/channel operating model. Align systems and processes with program structure, segmentation, and KPIs. Improve partner reporting, data governance, and dashboard consistency.* **AI & Automation Enablement**: Drive adoption of AI/agentic tools such as Gong, Crossbeam, and internal AI capabilities. Identify automation opportunities across partner workflows to improve speed and efficiency.* **Cross‑Functional Leadership**: Serve as the P&A systems liaison across CE, Engineering, Product, and Analytics.**About You:**You're a fit for the role of Partnerships Systems & Ops Manager if you have:* 5–10+ years in Partner/Channel Ops, Business Systems, Sales Ops, or related roles.* Strong experience with Salesforce PRM, Salesforce Communities, CRM workflows, and SAP.* Experience defining requirements, writing user stories, and collaborating with technical teams.* Understanding of partner lifecycle processes and channel programs.* Strong analytical, communication, and cross‑functional leadership skills.* Familiarity with AI tools (Gong, Crossbeam, etc.) and workflow automation.## **Preferred Qualifications*** Experience in SaaS, cloud, or technology partner ecosystems.* Background in channel program design, field enablement, or partner data governance.#LI-TK1* **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:**We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $119,700 USD - $222,300 USD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.This job posting will close 03/28/2026.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious