Partnerships Operations Manager

Doctronic Inc.; New York (NY); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

In-person and Remote team

Competitive compensations

Comprehensive health benefits

Building AI That Matters

Job summary

Doctronic Inc. in New York City is seeking a Partnerships Operations Manager to ensure post-sales partnerships succeed. You will align partners, internal stakeholders, and cross-functional teams from kickoff through ongoing success.

Role emphasizes building durable systems, owning cadence, and driving outcomes with a bias toward action in a fast-growing health-tech environment.

Qualifications

• 5-7 years in partnerships, operations, program management, or account/customer success in a startup or high-growth environment.
• Proven track record managing complex, multi-stakeholder relationships internally and externally.
• Highly organized and process-minded; builds scalable systems.
• A clear, confident communicator who engages partners and executives.
• Comfortable owning a wide scope of work independently with a bias toward action.
• Healthcare/health tech experience is a plus but not required.

Responsibilities

• Partner & Stakeholder Management: act as day-to-day contact for partners and manage internal stakeholders.
• Cross-Functional Coordination: collaborate with clinical, marketing, operations, finance, and product/engineering to fulfill commitments.
• Program & Project Infrastructure: build kanban/Linear systems, channels, and documentation; maintain cadence.
• Customer Success & Reporting: lead post-launch success meetings and deliver ongoing metrics to partners.

Skills

Partnerships management

Stakeholder management

Cross-functional coordination

Program management

Customer success

Executive communication

Tools

Linear

Kanban

Slack

Figma

Job description

About Doctronic

Doctronic is the first AI legally authorized to practice medicine. We are processing millions of consultations monthly with 99%+ treatment plan accuracy validated by board-certified clinicians. As our partnership portfolio grows, we\'re building the operational backbone to make sure every deal we sign is a deal we deliver on.

About the Role

We\'re looking for a Partnerships Operations Manager to serve as a key organizational player on our post-sales partnerships team. Your job is simple to state and hard to do well: make sure our signed partnerships succeed. That means keeping partners, internal stakeholders, and cross-functional teams aligned, organized, and moving toward the deliverables we promised. You\'ll sit in the room where decisions get made, form your own point of view, and be trusted to keep everyone on track, from deal kickoff through ongoing customer success.

What You\'ll Do

• Partner & Stakeholder Management

  Serve as a day-to-day point of contact for external partners, building relationships that make Doctronic easy and reliable to work with

  Manage key internal and external stakeholders, keeping expectations clear on both sides

  Prepare materials, decks, and briefings that represent Doctronic well in front of partners

  Attend partner and internal meetings, contribute a real point of view, and drive outcomes rather than just take notes

• Cross-Functional Coordination

  Coordinate with clinical, marketing, operations, finance, and product/engineering to ensure we deliver on every commitment made to a partner

  Track deliverables across teams and flag risks to timelines before they become problems

  Act as the connective tissue between partnership commitments and the teams responsible for executing them

• Program & Project Infrastructure

  Build and maintain the systems that keep partnerships organized: kanban and Linear boards, shared Slack channels, and Figma files

  Own the operational cadence for each partnership: standups, syncs, and follow-through on action items

  Bring structure to ambiguity, favoring durable systems over one-off fixes

• Customer Success & Reporting

  Own post-launch customer success for partnerships, including recurring partner success meetings

  Build and send consistent, accurate metrics reporting to partners on an ongoing basis

  Monitor partner health after launch and elevate early when a relationship needs attention

Who You Are

• 5-7 years of professional experience, ideally spanning partnerships, business operations, program management, or account/customer success in a startup or high-growth environment
• A proven track record managing complex, multi-stakeholder relationships both internally and externally
• Highly organized and process-minded: you build systems, not workarounds
• A clear, confident communicator who can hold their own in a room with partners and executives
• Comfortable owning a wide scope of work independently, with a bias toward action
• Fluent with organizational and collaboration tools (Linear, kanban boards, Slack, Figma, or similar)
• Detail-oriented, with high standards for follow-through on deliverables and metrics
• Comfortable navigating ambiguity and building structure in a fast-moving environment
• Healthcare, health tech, or digital health experience is a plus, but not required

$125k-$175k base salary + equity

Hybrid role in New York City, working directly alongside our SVP of Partnerships

The chance to build the operational infrastructure behind Doctronic\'s partnerships as we scale

Reports to: SVP of Partnerships Location: New York City | Hybrid

Compensation Range: $125K - $175K

What we offer

• 01. In-person and Remote team

  Our headquarters is in NYC. We also have remote folks from Europe to the Americas. We welcome candidates in those timezones.

• 02. Competitive compensations

  Your work should be valued today and in the future. We offer competitive salaries along with equity opportunities, so you\'re not just contributing to our growth - you\'re sharing in it.

• 03. Comprehensive health benefits

  We offer comprehensive health, dental, and vision coverage, plus mental health support and flexible time off, because caring for others starts with caring for ourselves.

• 04. Building AI That Matters

  Join Doctronic and work with cutting-edge AI that\'s transforming healthcare and helping people make faster, smarter decisions.