PARTNER SUPPORT SPECIALIST - 80605

State of Tennessee; Nashville (TN); Hybrid; USD 61,000 - 74,000; Full time

Job summary

The State of Tennessee is seeking a hybrid Partner Support Specialist in Nashville to liaise with TennCare providers using the partner portal for applications and renewals. The role reports to the Partner Response and Support Director and involves coordinating with external partners and system contractors.

Minimum qualifications include a bachelor’s degree and 3+ years of administrative experience, with desirable experience in TennCare or healthcare organizations and project management

Qualifications

• Bachelor's degree and 3+ years of full-time professional staff administrative experience.
• Experience in process improvement efforts and managing small projects.
• An equivalent combination of education and work experience may be considered.

Responsibilities

• Draft and distribute communications to partner portal users about user experience, system enhancements, policies and procedures.
• Maintain partner portal user list and ensure role assignments; assist in troubleshooting access issues and coordinate with state group or vendor for resolution.
• Monitor for trends to report to leadership and develop action plans for resolution if needed.
• Participate in development, testing, and training for system enhancements.
• Facilitate engagement activities with partner portal users to encourage ongoing involvement and awareness of the system.

Skills

Administrative experience

Process improvement

Project management

Education

Bachelor's degree

Job description

PARTNER SUPPORT SPECIALIST

Division of TennCare

Member Services

Nashville, TN

Minimum Annual Salary $67,764.00

Closing Date: 09/14/2026

Background Check

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who We Are And What We Do

TennCare is Tennessee's Medicaid managed care program, serving over 1.4 million Tennesseans, including children, pregnant women, older adults, and individuals with disabilities. With an annual budget exceeding $19.2 billion, TennCare operates under the oversight of the Centers for Medicare and Medicaid Services (CMS).

TennCare's mission is to improve the lives of Tennesseans by providing high-quality, cost-effective care. At TennCare, we are driven by purpose. Our team is committed to improving outcomes for Tennessee's most vulnerable populations through innovation, integrity, and collaboration. Employees at TennCare report a deep sense of impact and satisfaction in their work. We prioritize people and process equally to create a workplace that values meaningful service, professional development, and shared success.

Job Overview

TennCare compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy.

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

The Division of TennCare is seeking a Partner Support Specialist to work in the Compliance and Policy Group within Member Services. This position will report directly to the Partner Response and Support Director. The Partner Support Specialist will be responsible for serving as a liaison to TennCare providers who utilize the online partner portal to submit applications, renew coverage, and perform other eligibility related functions on behalf of applicants and members. This position will also work closely with diverse groups of external partners, internal groups, and TennCare system contractors.

Key Responsibilities

• Draft and distribute communications to partner portal users about topics including but not limited to user experience, system enhancements, policies and procedures
• Maintain partner portal user list and assurance of role assignments and responsibilities; assist in troubleshooting partner access triage issues received by partners and coordinate with appropriate state group or systems vendor to work towards resolution
• Monitor for and identify trends/issues to report to leadership and develop action plans for resolution if needed
• Participate in development, testing, and training for system enhancements
• Facilitate engagement activities with partner portal users to encourage ongoing involvement and awareness related to the system

Minimum Qualifications

Bachelor's degree and 3+ years of full-time professional staff administrative experience or related work.

Desirable Qualifications

• Four (4) to six (6) years of experience within TennCare - Four (4) to six (6) years of experience within a Medicaid, managed care or healthcare organization.
• Experience in process improvement efforts and managing small projects
• An equivalent combination of education and work experience may be considered

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.