Partner Support Specialist

Human Interest; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Health plans (medical, dental, vision)

Parental leave

Wellness benefits

Work-from-home stipend

Job summary

Human Interest is seeking a Relationship Manager to provide end-to-end support for payroll and CPA partners, serving as the primary contact for escalations and coordinating solutions across internal teams.

You will develop partner-focused strategies to increase retention, maintain SOP documentation, and proactively communicate blockers or risks to leadership while sharing progress and wins with the team.

Qualifications

• 3+ years in Partnership, Sales, or business development.
• Experience with strategic partnerships for consumer-facing SAAS.
• Ability to translate complex business problems for external stakeholders.
• Excellent written and verbal communication.

Responsibilities

• Act as a relationship manager for payroll and CPA partners.
• Serve as primary point of contact for partner escalations.
• Coordinate with internal teams to implement solutions.
• Develop and propose partner-focused solutions to boost retention.
• Maintain and update partner SOP documentation.
• Flag blockers and risks to leadership.
• Share wins and progress with leadership.

Skills

Partnership management

Salesforce

Communication

Cross-functional liaison

Proactive problem solving

Tools

Google Docs

Google Slides

Google Sheets

Microsoft Office

Job description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

What You Get To Do Every Day

• Provide comprehensive, end-to-end support to our key partners, acting as a relationship manager. Employ proactive and reactive measures to ensure a "white glove" experience for our most valued payroll partners.
• Serve as the primary point of contact within Human Interest for all payroll and CPA partners, providing general reactive support and handling escalations.
• Act as a liaison between internal teams to facilitate the development and implementation of solutions, and ensure these resolutions are communicated effectively to partners.
• Develop, propose, and implement solutions tailored to partner needs to increase retention and satisfaction.
• Assist with maintaining and further developing the partner support teams' standard operating procedures documentation.
• Communicate any blockers or potential risks to leadership as soon as they arise to mitigate potential risks to reputation.
• Always be ready to share your wins and what you're working on to show leadership the impact you're making and help shape what we do next.

What you bring to the role

• 3+ years of experience working in a Partnership, Sales, and/or business development environment
• 3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SAAS products
• Demonstrated capacity to anticipate partner needs, identify challenges proactively, and adapt to a fast-paced, evolving environment, all while sustaining a positive attitude.
• You don't wait for others to act on your behalf; you proactively identify and resolve potential issues before they elevate.
• Experience in developing and leveraging strategic insights to foster and/or improve business relationships
• Ability to translate complex business problems into easy-to-understand concepts for external stakeholders
• Demonstrates strong written and verbal communication skills using tools such as Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products
• Experience facilitating meetings, handling external partner escalations, and conducting proactive service outreach
• Experience using a CRM platform (preferably Salesforce) to forecast sales and draw insights from service performance metrics
• Strong understanding of the Human Interest partner process, demands and needs for continued success

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation

At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $70,000 - $80,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

We’re a great place to work (but don’t take our word for it)

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2025)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024)
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at [e-mail].

Protect yourself against fraud and identity theft

Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @humaninterest.com email address. If you have questions, please reach out to us directly at [e-mail]

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures