Partner Support Lead, Tax

Check; New York (NY); Hybrid; USD 111,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible PTO

Stock options

Paid parental leave

Job summary

Check is looking for a Partner Support Lead in New York who will guide a tax notices team, enhancing operations and managing client relationships. This role is designed for someone with 4–6 years in operations, strong communication skills, and a drive for improvement. You will assist in shaping team strategies, documenting processes, and problem-solving across functions. The position offers competitive pay, including benefits like flexible PTO and remote work options.

Qualifications

• 4-6+ years in operations or client service.
• Background in a startup or high-growth company.
• Experience in informal or formal people management.

Responsibilities

• Run the team's operating rhythm.
• Step in on coverage gaps or complex escalations.
• Help shape how the team operates.

Skills

Operations expertise

Strong communication

Team management

Problem-solving

Adaptability

Job description

Building at Check

At Check, we make paying people simple. In doing that, we’re not just building our own business— we’re building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we’re redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.

Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses.

Our Team

Payroll is broken. Come fix it alongside a team that’s as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.

Join us if you’re ready to roll up your sleeves and redefine payroll. Let’s simplify the complex, make a real impact, and create a better future for businesses of every size.

At Check, we make paying and filing taxes simple, enabling our partners to build best-in-class payroll businesses. The Tax Support team is core of that promise: working through tax notices, getting on the phone with agencies when needed, and making sure partners always know where things stand.

Partner Support Lead

As Partner Support Lead for our team managing tax notices, you will become a player/coach in the area. The people on your team bring years of payroll tax experience to the work; your job is making sure they can do their best with it.

If you've spent years being the person everyone goes to, running the client relationship, owning the hard escalation, onboarding the new hire, but haven't had the title to match, this role is designed for exactly that transition. We're deliberately looking for operators with startup instincts over domain expertise, and we'll invest in the rest.

In This Role, You Will

• Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
• Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
• Help shape how the team operates: documentation, workflows, escalation paths, communication standards
• Identify patterns across the team's work and bring forward recommendations, not just observations
• Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions

The Ideal Candidate Will Have

• 4-6+ years in operations or client service.
• Startup or high-growth company background.
• A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority.
• Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version.
• A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable.

Nice To Have’s

• Fintech experience is a plus, and payroll or tax background sets you apart.

What We Offer

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also offer stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work arrangements, 9 annual holidays, a 401(k) retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role depends on each candidate's experience, qualifications, and location of work. Most new hires are placed near the midpoint of this range to ensure fairness with our existing team's compensation.

• The expected range in San Francisco, New York, Los Angeles, and Seattle is between $111,000 and $122,000.
• The expected range for all other locations is between $94,000 and $104,000.

We accept applications on an ongoing basis with no specified deadline.

Travel and Office Policy

This role can be remote, hybrid, or based in one of our offices in New York City or San Francisco. The Check team is distributed across the US! While we welcome remote work, personal time is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! All employees must be willing to attend our annual 3-day company offsite in the spring.

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc.

Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.

Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.