Partner Success Principal, Western US

Via Transportation Inc; Denver (CO); Remote; USD 145,000 - 165,000; Full time

Job summary

A leading transportation technology provider is seeking a Partner Success Principal to optimize advanced transportation networks across U.S. cities. Responsibilities include managing key partnerships, analyzing data, and advising on revenue opportunities. Candidates should have 7+ years of client-facing experience and possess strong relationship-building skills. Salary range is $145,000-$165,000, based on experience.

Qualifications

• Minimum 7+ years of relevant client facing work experience in consulting or customer success.
• Ability to thrive in fast-paced environments and handle complex situations.
• Eager to take on leadership roles and contribute to team success.

Responsibilities

• Own the success of transportation systems in partner cities.
• Act as a trusted advisor, converting community needs into revenue opportunities.
• Deliver insightful analysis of mobility and sustainability trends.

Skills

Client management

Consultative customer success

Data analysis

Entrepreneurial relationship building

Job description

Overview

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. Founded in 2012, Via delivers AI-powered software and innovative technology-enabled operations to partners globally.

Role

Partner Success Principal

You'll be the face and voice of Via for our partners both internally and externally. You'll work collaboratively with Mayors, CEOs, Heads of Innovation, and Sustainability Managers to develop, deploy and optimize advanced transportation networks in communities around the U.S. You'll be responsible for consulting on complex and impactful transportation services and converting that work into long term revenue growth.

What You\'ll Do

• Own the success of advanced transportation systems in our partner's cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via
• Contribute to the strategic decision-making, rigorous project planning, and entrepreneurial approach required to ensure success of Via solutions in a given city
• Deliver insightful analysis from large quantities of data produced from our platform, helping executives such as Mayors and agency CEOs decipher mobility, demographic, and sustainability trends within their communities
• Negotiate multi-year and highly complex partnership agreements between Via and public agencies

Who You Are

• You have a minimum of 7+ years of relevant client facing work experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company.
• You enjoy fast-paced environments, aren\'t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• You are eager to take on formal and informal leadership roles within Via and have a desire to grow quickly.
• Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations.
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• A reliable, motivated self-starter with a passionate growth mentality. An excellent team player; you\'re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others.

Compensation and Benefits

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000-$165,000

Equal Opportunity

Via is an equal opportunity employer. We do not discriminate on the basis of any protected status under any applicable law.