Partner Success Manager (Northwest)

Tekion Corp; Seattle (WA); On-site; USD 70,000 - 117,000; Full time

Job summary

A leading company in the automotive software industry is seeking a Partner Success Manager to foster relationships with dealer partners. This role involves managing dealer inquiries, enhancing customer experiences, and demonstrating the value of Tekion's solutions. The ideal candidate will possess strong communication skills, adaptability, and a strategic mindset, while working in a dynamic and collaborative environment.

Benefits

Competitive salary and stock options

Employer-paid top-tier medical, dental, and vision insurance

Unlimited PTO, parental leave, and free snacks/beverages

Dynamic, collaborative work environment

Career development opportunities

Qualifications

• Experience in customer service roles.
• Knowledge of customer success processes.

Responsibilities

• Develop and manage assigned dealer partner portfolios.
• Analyze dealer data to enhance customer experience.
• Resolve dealer requests and concerns.

Skills

Communication

Interpersonal Skills

Strategic Thinking

Adaptability

Customer Service

Organizational Skills

Job description

Join to apply for the Partner Success Manager (Northwest) role at Tekion Corp.

Automotive experience in a dealership or experience working with automotive software is required for this role.

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers, and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia, and Europe.

Job Description:

The primary role of a Partner Success Manager (PSM) is to develop a positive, trusting relationship with dealer partners. They handle a variety of internal and customer-facing tasks to ensure the adoption of Tekion's solutions and demonstrate their value in positively impacting dealer revenue. Proactivity in utilizing solutions to meet dealer needs is essential.

Key Responsibilities:

• Develop and manage assigned dealer partner portfolios.
• Handle dealer inquiries and communication.
• Analyze dealer data to enhance customer experience.
• Improve tutorials and communication infrastructure.
• Mediate between dealer partners and the organization.
• Resolve dealer requests and concerns.
• Suggest new solutions or products to improve dealer operations.
• Anticipate customer needs based on upcoming projects.
• Prove value internally and externally to promote growth and profitability.
• Hold weekly and biweekly status meetings to update on projects, timelines, and solutions, building trust and demonstrating value.

Skills and Experience:

• Excellent communication and interpersonal skills.
• Adaptability and quick learning ability.
• Strategic thinking, persuasive communication, and openness to change.
• Experience in customer service roles.
• Knowledge of customer success processes.
• Highly organized, detail-oriented, and self-motivated.
• Ability to travel 20-30% for on-site dealer visits.

Perks and Benefits:

• Competitive salary and stock options.
• Employer-paid top-tier medical, dental, and vision insurance.
• Unlimited PTO, parental leave, and free snacks/beverages.
• Work with leading tech minds from Silicon Valley.
• Join an early-stage, high-growth startup with growth opportunities.
• Work on innovative, home-grown technologies.
• Dynamic, collaborative work environment.
• Culture that encourages innovation, rewards performance, and minimizes hierarchy.
• Career development opportunities.

Additional Information:

Current Tekion employees should apply via the Greenhouse Internal Job Board. Compensation varies based on location, experience, and skills, with potential eligibility for equity, bonuses, or commissions. The salary range is $70,200—$117,000 USD.

Tekion is an Equal Employment Opportunity employer, committed to diversity and inclusion.