Partner Success Manager (APAC)

Logoslabs; San Francisco (CA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

OneStream seeks a Partner Success Manager (PSM) to drive the success of its partner ecosystem. You will develop, support, and grow skillsets within a portfolio of strategic partners, balancing relationship management with enablement and operational excellence to create scalable partner practices.

You will coordinate with internal CSRC teams to guide partner implementations, monitor progress, and foster lasting relationships to improve partner performance and satisfaction across deployments.

Qualifications

• Bachelors required in accounting/business/finance/IT or equivalent experience.
• Minimum 2 years in project, stakeholder, or account management.
• Minimum 5 years consulting on CPM/EPM software implementations.

Responsabilités

• Serve as primary contact for implementation partners, ensuring resources and support.
• Lead regular partner status calls to discuss delivery status and risks.
• Build strong partner relationships to drive successful OneStream implementations.
• Guide partner health, planning, and escalation with internal teams.
• Coordinate with Partner Alliances to route partners to appropriate teams.
• Provide input on partner leveling and COE development within partner practices.
• Monitor partner-led implementations for delivery adherence and success.
• Identify opportunities to boost customer satisfaction and adoption through enablement.
• Develop Seismic pages with features and solution content; drive partner enablement.

Connaissances

Project management

Stakeholder management

Account management

SQL

C#

VB.NET

Azure

Communication

Customer success

Formation

Bachelor's degree in Accounting, Business, Finance, IS, Mathematics, or CIS

Master's degree (preferred)

Professional accounting designation (CPA/CMA/CGA/CA)

Outils

Seismic

Navigator

Telemetry tools

Azure-based SaaS tools

Description du poste

At OneStream, we're on a mission to empower every Finance organization and professional to exceed their potential. Our global teams span continents, cultures, and time zones, united by a shared purpose as we build the operating system for modern Finance and help organizations move with greater speed, clarity, and confidence.

That mission comes to life through our people. Behind every innovation, customer success, and milestone are talented people working together to make a difference. That's why we're looking for people who are bold enough to think big, authentic in how they lead and collaborate, curious about what's possible, and committed to delivering results.

Summary

As a Partner Success Manager (PSM), you will play a critical role in driving the success of the OneStream partner ecosystem. You’ll be responsible for developing, supporting and growing all skillsets within a portfolio of strategic partners. This role blends relationship management, enablement strategy, and operational excellence to help partners build a scalable, high performing and self-sufficient practice.

The Partner Success position bridges the gap between OneStream's internal teams - such as customer success, partner alliances and partner enablement - and its partners, managing the functional and technical aspects of partner implementations, making sure partner needs are addressed promptly and thoroughly, and fostering lasting relationships to enhance the partner experience. This includes project tracking, partner health and growth, partner program tier levelling, measurement through scorecards, OnePass utilization and ensuring skill level certifications.

Orchestrating engagements centrally with project involvement will strengthen the understanding of how and when to engage the wider CSRC teams and provide opportunities for enablement/training of our partners.

Primary Duties and Responsibilities

Partner Relationship & Support

• Act as the primary point of contact for implementation partners, ensuring the partner has the necessary resources and both technical and functional support.
• Own regular partner status calls to discuss partner project delivery status and delivery concerns.
• Build and maintain strong relationships with partners to drive success of OneStream implementations and partner success.
• Provide guidance on overall partner health and future planning with the partner.
• Serve as a co-liaison with Partner Alliances between partners and internal teams (Support, Remote Consulting, Partner Enablement, Engineering, Customer Success), focusing on creating value for the partner by guiding them to appropriate teams and processes when needed.
• Alert Partner Alliances and other internal leadership concerns related to the delivery of project timelines mitigating risk.
• Provide input to Partner Delivery Managers on the leveling of partners based on experience working with specific implementation partners and their perceived skillsets.
• Maintain clear and concise communication with partners and internal stakeholders.
• Responsible for driving the partners to develop and maintain a COE function within their practices.

Project Oversight & Functional Support

• Monitor and support partner led implementations to ensure adherence to project delivery and partner success.
• Review projects plans and provide recommendations to project timelines and go-live success.
• Seek opportunities to increase customer satisfaction and adoption via Functional enablement to our partners. Recommend the use of enablement materials to partners based on customer requirements and expectations.
• Review partner cases and their nature to ensure they are utilizing their internal COE correctly.
• Review and identify key deliverables for partner success.

Enablement

• Develop and deliver partner Seismic pages with functional information, new features and solution content.
• Actively engage partners with COE with online (i.e.Navigator) courses, content and enablement materials.

Process Improvement

• Identify opportunities to improve partner processes and develop strategies to improve efficiency.
• Identify opportunities to improve proactive enablement and proactive services and develop strategies and new services to prevent customer escalations.
• Create SOP documentation on engaged projects and look to role this out further for governance on projects
• GAP analysis with alliances to help build a more robust framework for our partners for processes and active projects/project management.

Required Education and Experience

• Bachelor's degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, Mathematics, or CIS, or equivalent work experience.
• Minimum 2 years of experience with project management, stakeholder management, or account management.
• Minimum 5 years of experience consulting or Functional account management for software implementations for CPM/EPM platforms.

Preferred Education and Experience

• Master's degree in business, Accounting, Finance, or Information Technology.
• A professional accounting designation (e.g. CPA, CMA, CGA, CA), advanced degrees (MBA, MFA), and/or other professional designations or certifications (applicable to accounting/finance and information technology)
• Project management, program management or account management expertise.
• Prior experience in Partner Success or Customer Success.
• Deep experience with SQL, C#, VB.net, or Visual Basic. Any object-oriented programing a plus.
• Prior experience and expertise in Scalability and Performance of EPM/CPM products.
• Prior experience with Azure based SaaS platforms.
• Prior experience using Telemetry tools to monitor EPM/CPM applications.
• Prior experience with any of the following products is a plus:
• SAP Outlooksoft BPC or SAP BOFC (Cartesis).
• Hyperion Planning, Hyperion Essbase, Hyperion Financial Management (HFM).
• FDM (Financial Data Quality Management) or UpStream.
• IBM Cognos.
• Other EPM solutions.
• Other GSI/RSI partner implemented SaaS solutions i.e. BlackLine, Trintech, Workiva etc.

Knowledge, Skills, and Abilities

• Excellent project skills related to product implementation.
• Excellent customer service skills.
• An ability to effectively communicate concise functional guidance and recommendations.
• Ability to develop trust and strong relationships.
• Ability to deliver difficult feedback regarding product implementations and project status.
• Desire to enable others and continuously grow functional knowledge.
• Self-directed and strong desire to succeed.
• Strong organizational skills and attention to detail.
• Ability to manage and complete multiple streams of work in a timely manner.
• Presentation skills and strong interpersonal communication abilities.
• Ability to collaborate and solve problems alone and as a team.
• Strong knowledge of financial accounting processes.
• Ability to create drafts of project status.
• Ability to diagnose and troubleshoot issues.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.