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Thumbtack is seeking a Partner Success Manager to lead the onboarding and growth of Pro & Marketplace partners. This pivotal role involves managing partner relationships, ensuring alignment with business goals, and driving revenue through strategic initiatives. If you have strong customer success experience and a passion for technology, join us in making a meaningful impact.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Partnerships TeamThe partnerships team focuses on acquiring and growing partners in categories like Field Service Management (FSM), agencies, CRM, messaging, payments, finance, estimation, and other tools that enable our professionals to be more successful and efficiently manage their day-to-day operations on our marketplace.
Additionally, the Partnerships team works closely with different XFN partners in product, operations, sales, marketing, etc. to ensure successful implementation of key partners.
About the RoleThe Partner Success Manager, Pro & Marketplace is the primary contact for Thumbtack’s Pro & Marketplace partners, responsible for their onboarding, implementation, and growth. This role directly impacts marketplace expansion by establishing a framework that ensures partner business goals and needs are surpassed. Key responsibilities include facilitating partner issue resolution, proactively identifying and capitalizing on opportunities to enhance partner adoption and growth, and leveraging experience with existing partner accounts to identify potential new partner types, segments, and strategies for building an optimal home services supply base.
What you'll doActual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com .
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .