Partner Success Manager

INSPYR Solutions; United States; Remote; Full time

Job summary

INSPYR Solutions seeks a Partner Success Manager to ensure effective adoption of their creation software among partners. The role requires building strong relationships, providing ongoing support and strategic guidance, and leveraging technical skills to maximize the value of the platform for partners. Ideal candidates will hold a relevant degree and have a proven track record in customer success roles. This position is contract-based and remote within the US, offering competitive hourly pay.

Benefits

Competitive pay

Qualifications

• 3+ years experience in customer success or partner management.
• Technical aptitude with quick software learning ability.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Develop and maintain relationships with partners for product adoption.
• Lead onboarding processes for new creators.
• Track and analyze partner usage of resources.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

Bachelor's degree in Business, Information Technology

Tools

CRM software

Job description

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INSPYR Solutions provided pay range

This range is provided by INSPYR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $80.00/hr

Title: Partner Success Manager

Location: Remote US

Duration: 12 months

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The Partner Success Manager is responsible for ensuring our partners effectively adopt and utilize the resources of our creation software and assets to build content for the internal platform on Mobile. This role involves providing support and strategic guidance to maximize product usage and value realization for our creators.

Key Responsibilities:

• Relationship Management: Develop and maintain strong, collaborative relationships with new creators, understanding their needs in order to ensure successful product adoption by connecting them to the right resources at the right time.
• Onboarding and Training: Lead the onboarding process for new Tier 1 creators, connecting them to resources that help them to become proficient in using our products.
• Product Utilization Monitoring: Track and analyze partner usage of our resources and products, identifying opportunities for increased adoption and engagement.
• Strategic Guidance: Work with partners to develop strategies that align creating for our platform with their business goals, ensuring they are on the path to derive maximum value from creating for the platform.
• Support and Troubleshooting: Serve as the primary point of contact for partners, providing or connecting them to expert support and helping them to resolve product-related issues.
• Feedback and Improvement: Gather feedback from partners on the performance and usability of our products and resources, and share this information with internal teams.
• Communication and Updates: Keep partners informed about product updates, new features, and best practices to enhance their experience and usage.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• 3+ years of experience in customer success, partner management, or a related role.
• Strong interpersonal and communication skills.
• Proven ability to build and maintain relationships with partners.
• Technical aptitude and ability to learn new software products quickly.
• Analytical skills to assess product usage and identify opportunities for improvement.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in CRM software

Preferred Qualifications:

Our benefits package includes:

• Competitive pay
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  Entertainment Providers and Online Audio and Video Media

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