Partner Success Manager

Safeway; Pleasanton (CA); On-site; USD 105,000 - 150,000; Full time

Job summary

An established industry player is seeking a Partner Success Manager to enhance relationships with enterprise clients and drive their success through strategic solutions. In this dynamic role, you will ensure client satisfaction and retention while working collaboratively with internal teams. Your expertise in key account management and business development will be crucial in executing strategies that exceed revenue goals. Join a forward-thinking company that values innovation and community well-being, and be part of a team that is committed to creating joy and a healthier tomorrow for all.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Time Off

Paid Holidays

401(k) Eligibility

Quarterly Bonus

Qualifications

• 5+ years in key account management or business development.
• Proven track record of surpassing targets and providing quality service.
• Strong problem-solving and analytical abilities.

Responsibilities

• Manage relationships with partners to maximize revenue goals.
• Execute strategies to meet/exceed annual revenue targets.
• Provide ongoing sales support and develop proposals.

Skills

Key Account Management

Business Development

Project Management

Problem-Solving

Analytical Skills

Networking

Verbal Communication

Written Communication

Education

Bachelor's Degree

Tools

CRM Software (Hubspot)

Job description

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-CH2

What you will be doing

As a Partner Success Manager within our B2B Team, you will play a critical role in fostering and maintaining strong relationships with our enterprise clients and grow our longtail partnerships. Your primary responsibility will be to ensure client satisfaction, retention, and growth by providing top-tier support and strategic solutions. You will act as a trusted advisor to help our clients successfully meet their needs through our B2B pharmacy and Grocery services thereby driving their success and ours. Additionally, support all Corporate B2B team initiatives as needed.

The position will be based in Pleasanton, CA, Seattle, WA, or one of our main regional offices.

Main responsibilities

• Establish and manage relationships with new and existing partners through efforts (sales calls, QBRs, networking, while maximizing revenue goals
• Execute a territorial and vertical strategy to capture the maximum amount of revenue and meet / exceed annual revenue goals
• Plan, upsell and detail the client needs. Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate teams in Albertsons and resolve any issues, complaints, and problems to ensure quality product delivery and partner satisfaction
• Understands competitors’ strengths and weaknesses and knows how to upsell against them
• Effectively develop relationships within Albertsons and externally within the partner organization to strengthen and expand customer base for b2b team sales opportunities
• Effectively manage and develop relationships with key internal and external stakeholders
• Create proposals as required working with business development team members, product, marketing, customer service and national ops teams
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the manager

The salary range is $105,900.00 to $150,000.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO / Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.

A copy of the full job description can be made available to you.

What we are searching for

• LEADERSHIP : Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them. Demonstrates commitment to Albertson’s values and philosophies Holds self and others accountable for achieving results Contributes to team success Approaches work with a sense of urgency and purpose Allocates time and resources effectively when faced with competing demands Overcomes obstacles to accomplish challenging objectives Follows through on inquiries, requests, and complaints Addresses conflict in a timely manner Deals with change effectively
• MANAGING WORK EXECUTION : Proactively ensures that there is accountability, authority, and resources necessary to both manage work execution and drive for results. Sales Support : Provide ongoing sales support to partners and B2B team members, including assistance with presentations, proposal development, and customer interactions Collaborate with the business development team to ensure seamless handoff of partners and continuity in partner engagement Assist B2B team members in refining their sales pitches, optimizing their sales funnel, and closing deals more effectively Feedback & Reporting : Collect and report on partner feedback, using it to inform team sales and marketing strategies, and operational processes Provide regular reports to management on partner performance and other key metrics. Present data-driven insights that highlight the impact of sales strategies and recommend adjustments to improve outcomes

We believe the successful candidate has these qualifications and experience :

• Five or more years of experience in key account management, business development or project / product management preferably within a B2B environment
• Proven track record of a consistent ability to surpass targets and provide quality service to partners
• Strong problem-solving and analytical abilities, with a focus on delivering solutions that drive client success
• Skills needed to influence the stakeholders and variables encountered in the development, implementation and management of B2B partnerships internally and externally
• Knows how to partner diligently and closely with cross-functional teams, including sales, marketing, product management, engineering, and ops to ensure alignment and effective execution of team and partner development initiatives
• Proficiency in CRM software such as Hubspot and other relevant tools, with the ability to learn new systems quickly
• Strong organizational and project management skills, with the ability to manage multiple priorities effectively
• Ability to work independently as well as collaboratively within a team
• Knowledge of the healthcare industry, pharmacy or grocery is a plus
• Strong networking and relationship-building skills
• Strong verbal and written English communication skills

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity / expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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Partner Manager • Pleasanton, CA, United States