Partner Success Manager

Verneek; New York (NY); On-site; USD 40,000 - 200,000; Full time

Benefits offered by this job

Stellar medical, dental, vision insurance

Daily private chef lunch

Transportation benefits

401(k) matching contributions

Flexible PTO

Visa/Green Card sponsorship

Career growth support

Job summary

Verneek, an innovative AI-native company in New York, seeks a highly qualified Partner Success Manager to engage deeply with retail partners. In this role, you will serve as the primary contact, translating complex AI capabilities into clear business outcomes and guiding retail clients through adopting AI-native workflows.

Bring your 7+ years of experience in client or account management, along with your MBA to make a significant impact. Enjoy comprehensive benefits, including stellar medical coverage, flexible PTO, and 401(k) matching.

Qualifications

• 7+ years of experience in Client Service Management, Account Management, or a similar role.
• Ability to explain complex AI concepts to non-technical audiences.
• Excellent written and verbal communication skills.
• Strong project management skills with a successful track record.
• Work authorization in the U.S.

Responsibilities

• Serve as the primary point of contact and trusted advisor for retail partners.
• Support the integration of AI platform and clear operational roadblocks.
• Monitor AI model performance and communicate risks and opportunities.
• Gather feedback from users to enhance technology and market approach.
• Conduct regular business reviews translating technical outputs into ROI.
• Oversee strategic business development initiatives.

Skills

Client Service Management

Account Management

Project Management

Communication Skills

Understanding of AI Concepts

Education

MBA in Finance or related fields

Tools

Salesforce

Job description

Do you want to be a part of a one‑of‑a‑kind deep technology team deploying truly helpful AI experiences to the masses? We are continuing on our ambitious mission and looking for a highly qualified Partner Success Manager to work closely with our core team.

Verneek is an AI‑native company that builds from the ground up to solve the hardest problems in retail. Since its founding four years ago, when AI was still an academic niche, Verneek has grown to partner with some of the largest global enterprises, turning human language into a holistic interface for everyday environments and significantly increasing revenue and decreasing operational costs for our partners.

The Role: Partner Success Manager

As a Partner Success Manager you will be the primary strategic partner for our retail clients, translating complex AI capabilities into clear business outcomes. You will guide enterprise retailers through the cultural and operational shift of adopting AI‑native workflows, acting as a bridge between cutting‑edge technology and real‑world execution.

From day one you will make an immediate impact by working closely with our founders to streamline strategic initiatives while overseeing project management and communication with our partners. This is a rare opportunity to learn first‑hand how an executive team solves highly complex, interdisciplinary problems. Because Verneek is an early‑stage startup, we move fast and learn constantly—there are no legacy obstacles to making a significant impact every single day.

We are committed to building a company that promotes diversity of thought. Candidates from any gender identity, race, color, religion, sexual orientation, national origin, veteran, or disability status are highly encouraged to apply.

Responsibilities

• Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for retail partner stakeholders. Deeply understand their unique business objectives and ensure our AI strategy aligns with their corporate vision. Oversee daily client operations in collaboration with executives.
• Accelerated Implementation: Support the integration of our AI platform into the client’s existing tech stack. Identify key stakeholders, proactively clear operational roadblocks, and coach partner teams to ensure high adoption of new AI‑driven workflows.
• Adoption & Optimization: Monitor AI model performance and user engagement metrics to proactively identify risks and expansion opportunities. Communicate with executives in decision‑making, program management, and operations. Improve current processes and optimize organizational procedures for efficiency and productivity.
• Feedback Loop: Develop a deep understanding of Verneek’s product and its evolving features. Gather meaningful feedback from business owners and end users, helping to make our technology, product, and go‑to‑market motions more efficacious.
• Value Realization & Growth: Conduct regular business reviews that move beyond technical jargon. Translate complex algorithmic outputs into clear stories of ROI, margin improvement, and operational efficiency, paving the way for positive long‑term partnerships and expansion.
• Strategic Business Development: Oversee a variety of strategic business development initiatives, from inception to successful execution, under the guidance of the executive team.

Qualifications

• 7+ years of experience in Client Service Management, Account Management, Business Management, Consulting, or an Executive role (managing multiple teams and leading strategic initiatives), specifically within SaaS or Retail Tech.
• AI/Technical Literacy: Ability to explain concepts such as Machine Learning, Predictive Analytics, and Generative AI to a non‑technical audience, and a basic understanding of the evolving AI and technology landscape.
• Retail Mindset: Understanding that for a retailer, every second of downtime or every percentage point of margin matters.
• Master of Business Administration (MBA) in finance or related fields.
• Working knowledge of finance, bookkeeping, and contract and employment law.
• Excellent written and verbal communication skills.
• Strong project management skills with a successful track record on interdisciplinary communications.
• Work authorization in the U.S.
• Domain Knowledge Preferred: A deep understanding of retail operations (e.g., merchandising, supply chain, or e‑commerce).

Benefits

• Stellar medical, dental, vision, disability, and life insurance
• Daily private chef lunch, curated to personal diets
• Transportation benefits
• 401(k) matching contributions
• Flexible PTO
• Visa/Green Card sponsorship
• Career growth support through learning opportunities and mentorship

Annual Salary Range: $40K–$200K