Partner Success Coordinator - Remote

Behavioral Health Tech, Inc.; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative organization is looking for a Partner Success Coordinator to enhance referral growth and partner engagement. In this dynamic role, you will engage with health plan case managers and primary care providers, ensuring a seamless experience for all stakeholders. Your responsibilities will include strategic outreach, managing website content, and leading training webinars. This position offers the opportunity to contribute to impactful marketing initiatives and improve partner relationships. If you thrive in a fast-paced environment and are passionate about making a difference in mental health care, this role is perfect for you.

Qualifications

• 3+ years in marketing, customer service, or business development.
• Experience with content management and cold outreach.

Responsibilities

• Conduct outreach via phone, SMS, and email to engage partners.
• Maintain website content and support marketing initiatives.

Skills

Communication Skills

Presentation Skills

Problem-Solving Skills

Feedback Analysis

Technology Utilization

Tools

Canva

WordPress

Excel

Salesforce

Tableau

Job description

Why We're Here:
At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers don’t accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Summary
Brave Health is seeking a full-time Partner Success Coordinator for the Partnerships and Marketing team to assist with marketing content, engage prospective referrers, activate new referrers, and prompt engagement that will drive referral growth. In this role, you will report to the Partner Success and Marketing Operations Manager and work closely with Brave’s referral partners to create a great experience for everyone from health plan case managers to primary care providers who trust us with their patients.

Responsibilities

• Conduct strategic outbound outreach via phone, SMS, and email to key partners and actively engage referrers throughout their lifecycle.

• Assist with maintaining and updating content on the company website via WordPress to ensure accuracy and relevance.

• Support marketing initiatives by editing and refining materials to align with brand standards and improve partner engagement.

• Coordinate activities for value-based pilot programs for Key Accounts, driving referral growth and overall partner success.

• Lead virtual presentations and training webinars for partners, ensuring a consistent and impactful communication strategy.

• Provide responsive support and solutions to partner escalations, demonstrating effective problem-solving skills.

• Collect partner feedback and surface themes and insights with the team to continually enhance the partner experience and referral processes.

• Process new patient referrals and create or update new patient accounts as needed.

• Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand.

• Contribute to the team training guides and process documentation for internal audiences

Skills/Competencies

• Strong communication and presentation skills for clear and persuasive interactions with partners

• Proficiency in Canva for marketing content refinement and WordPress for website content management.

• Strong problem-solving skills to provide responsive support and effective solutions to partner escalations

• Proficient in collecting and analyzing partner feedback to enhance the referral process and partner experience

• Ability to utilize new technology to streamline processes and drive referral growth

• Comfortable working in a dynamic, high-growth environment

Qualifications:

• 3 plus years of experience in marketing, customer service, business development, sales, or program/operations role with a client or partner

• Experience with Canva/WordPress and content refinement/management

• Experience with cold outreach via calls and emails

• Demonstrated success in executing campaigns to achieve business goals

• Experience leading trainings, webinars, or giving presentations in a virtual environment

• Proficient in Excel, Salesforce, and Tableau or similar software

• Tech-savvy and comfortable in a high-growth environment

• High level of organizational and time management skills

• Experience in a healthcare environment

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply.