Partner Success Associate

Figure; United States; Hybrid; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Company HSA/FSA

401(k) and commuter benefits

Life and disability insurance

Paid holidays & PTO

Family leave

Education reimbursement

Job summary

Figure is seeking a Partner Success Associate to activate ISO and broker relationships and ensure SMB leads flow through Figure’s funnel. You’ll be the day-to-day contact for partners, manage the application pipeline, and help educate lenders on our platform.

The role is revenue-focused, requiring 2–4 years in partner-facing roles in financial services, with CRM and analytics experience. Hybrid US-based position with base salary plus bonus and equity offerings.

Qualifications

• 2–4 years of experience owning a revenue target in client- and/or partner-facing roles within financial services.
• Understanding of small business finance and broker/ISO dynamics.
• Excellent relationship management and communication skills.
• Experience with CRM & analytics platforms (Salesforce, Tableau).
• Exposure to mortgage or secured lending space is a plus.

Responsibilities

• Master Figure’s products and value propositions to SMB partners.
• Build strong relationships with key partners; serve as day-to-day contact.
• Manage the application pipeline; identify high-potential leads and coordinate funding.
• Address daily inquiries from ISO/broker/lender partners via email and phone.
• Educate partners on Figure’s partner technology stack and digital borrower application process.
• Provide feedback to improve SMB go-to-market.
• Ensure compliance with regulatory requirements and company policies.
• Support pipeline development and partner onboarding processes.
• Track performance indicators (conversion, approvals, best practices).
• Optimize partner performance and payout strategies.
• Contribute to partnership strategy and market expansion initiatives.

Skills

Revenue targets

Partner management

CRM platforms

Analytics

Secured lending

Tools

Salesforce

Tableau

Job description

About Figure

About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We re proving that blockchain isn t just theory - it s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain s transparency and efficiency with AI-driven automation, we ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We re proud to be recognized as one of Forbes Most Innovative Fintech Startups in 2025 and Fast Company s Most Innovative Companies in Finance and Personal Finance.

About the Role

About the Role Figure is a leader in the real-estate secured small business (SMB) finance space by enabling business owners to acquire secured funding in the fastest and most cost-efficient manner: tapping their home equity with a Figure HELOC. We are searching for a partner success associate to activate key Independent Sales Organization (ISO) and financing broker relationships. You will be responsible for ensuring SMB leads seamlessly flow through Figure s funnel. On a day-to-day basis, this means ensuring ISO/broker partners are able to easily submit financing opportunities to Figure and that small business owners are provided a best-in-class borrower experience. This is a revenue-generating, originations-focused role – and ideal candidates will have a strong background in partner relationship management, sales, and customer service.

What You’ll Do

• ISO/Broker sales & success:
• Master Figure s products and our value propositions to SMB partners
• Build strong relationships with key partners while serving as primary day-to-day point of contact
• Manage the application pipeline throughout the day – identifying the highest-potential leads, coordinating with partners, and funding deals
• Address daily inquiries, via email and phone, from ISO/broker/lender partners
• Educate partners on Figure s partner technology stack and digital borrower application process
• Provide high-value program and product feedback across the Figure organization to consistently improve our SMB go-to-market
• Ensure compliance with regulatory requirements and company policies across all ISO/funder activities
• Program development: Support the pipeline development and partner onboarding processes
• Establish and track key internal and external performance indicators (e.g., conversion/approval rates, best practices, etc.)
• Optimize partner performance – including creative testing, payout optimization, and performance analysis
• Contribute to partnership strategy development and market expansion initiatives

What We Look For

• 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within the financial services space
• Understanding of small business finance and broker/ISO dynamics
• Excellent relationship management and communication skills
• Experience with CRM & analytics platforms (i.e., Salesforce, Tableau)
• Experience with lender/funder platforms and processes (e.g. lead submission tools)
• Exposure to the mortgage or secured lending space is a plus
• Startup or scale-up experience with comfort in fast-paced, ambiguous environments is a plus
• Adhere to all company security policies and data handling procedures. Complete mandatory security awareness training within required timeframes. Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary

Salary Base Compensation Range: $68,000 - $95,000 annually 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-SB1 #LI-Hybrid