Partner Success Associate

Button; New York (NY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Mental Health Weeks

401(k) with company match

Health insurance (premium covered)

Job summary

Button, based in New York City, seeks a Partner Success Associate to manage strategic retailer partnerships and drive revenue. The role is hybrid with in-office Tue–Thu in NYC, focusing on understanding client priorities, delivering performance reports, and expanding partnerships.

You will leverage data to highlight trends, support marketing campaigns, and ensure successful renewals while collaborating with engineering and product teams to improve partner experience.

Qualifications

• At least 2 years’ demonstrated experience in sales or account management for B2B high-value accounts.
• Proven track record of meeting or exceeding revenue goals.
• Strong data-driven storytelling to client stakeholders.
• Excellent written and verbal communication, with executive-level presentation experience.
• Detail-oriented with reliable delivery and project management.

Responsibilities

• Understand customers’ business priorities, KPIs, and challenges to anticipate needs and deliver exceptional service.
• Prepare and present regular performance reports for partners, highlighting key metrics and insights.
• Identify and prospect new retailer partnerships through outbound outreach and referrals.
• Support PSMs with marketing campaign lifecycle, outreach, campaign execution and performance recaps.
• Monitor user flows and performance to identify optimization opportunities and collaborate with internal teams.
• Contribute to achieving quarterly and annual revenue goals.
• Assist in securing contract renewals for existing business.
• Communicate partner feedback to engineering and product teams to drive development.
• Oversee partner technical implementations with solutions engineering.

Skills

Sales experience

Account management

Data analytics

Executive communications

Attention to detail

Speed and accuracy

Negotiation

Stakeholder influence

Product evangelism

Job description

Button is building the future of the commerce powered internet — enabling performance marketing and monetization at scale across marketplaces, brands, and creators. Button’s Mission is to empower the companies shaping the creator and affiliate economy - fueling mobile growth with innovation and new paths to monetization. Button’s vision is an internet where all marketing is performance-based, everyone wins, and our innovation in the creator and affiliate economy lays the foundation for a new era of growth.

This role is based New York City (hybrid, in-office Tuesday–Thursday).

As a Partner Success Associate, You Will

• Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
• Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
• Identify and prospect new retailer partnerships through outbound outreach and referrals
• Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps
• Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
• Ensure consistent achievement of quarterly and annual revenue goals
• Secure contract renewals for existing business
• Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
• Oversee partner technical implementations in collaboration with Button's solutions engineering team

We Look For Teammates Who Have

• At least 2 years’ demonstrated experience in sales or account management, driving revenue growth for high value, strategic accounts for B2B companies
• Track record of consistently (over)achieving sales and revenue goals
• Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders
• Strong written and verbal communication skills - including experience creating and presenting executive business reviews
• Keen attention to detail that ensures systematic organization and reliable delivery
• Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy
• Creative inclination that will help with out of the box ways to surprise and delight Button’s partners
• A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward
• A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals
• Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience evangelizing new products

Compensation & Benefits

Button’s total compensation package includes a base salary competitive with what is offered by similar companies in major US markets. The salary range for this role in the United States is expected to be between $65,000 - $95,000, plus bonus (offered salary is based on a number of factors including skills and experience relative to the job description listed above).

In addition, Button provides employees with a 401(k) plan and automatically contributes 3% of an employee’s salary annually. We also want our employees to be well-rested and live balanced lives–Buttonians enjoy unlimited time off (including birthdays off) and periodic Mental Health Weeks which allow the entire company to take a breath and recharge, as well as an employee assistance program. For many of the health, vision, and dental insurance plans offered by Button, the company covers 100% of the premiums for employees and 75% for dependents. Button offers all employees and their dependents complimentary memberships to One Medical as well as a monthly stipend for mobile phone/internet and an annual lifestyle stipend. Button also offers employees in select markets “All Access” memberships to WeWork as well as regular “coworking days” and social events. Most of all, Button offers our employees the opportunity to live our company values–Grow, Learn, and Adapt–and to be a part of an incredible team of humans working together to build a better internet, fueled by commerce.

Button is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Button is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.