Global BPO Partner Business Development

Zoom; Jackson (MS); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead its entry into the global BPO market. You will own the end-to-end pursuit of large outsourcing partners, shape joint GTM models, and drive alignment across CX, product, and operations to land strategic partnerships.

This hunter role requires exceptional relationship building with C-levels, strong negotiation skills on pricing and licensing, and the ability to translate Zoom’s CX portfolio into compelling BPO value.

Qualifications

• 7+ years in business development, strategic partnerships or channel sales with CCaaS/UCaaS or contact center tech and BPO exposure.
• Proven track record of sourcing and closing complex partnerships with large outsourcers or MSPs.
• Deep understanding of the BPO operating model and how outsourcers procure and deploy contact center platforms at scale.

Responsibilities

• Identify, pursue, and close BPO partnerships globally.
• Own the full business development lifecycle from prospecting to onboarding partners.
• Position Zoom CX portfolio as the platform of choice for BPOs, emphasizing scalability and AI features.
• Navigate BPO needs like flexible scaling, pricing models, and hybrid GTM motions.
• Collaborate cross-functionally to shape BPO offerings and ensure technical readiness.
• Build business cases for Zoom CX with executive leadership.
• Track pipeline and forecast deal progression for leadership.

Skills

Strategic partnerships

CCaaS/UCaaS

BPO exposure

Volume licensing

C-level relationships

CX portfolio familiarity

Net-new market

Cross-functional collaboration

Job description

What You Can Expect

You will spearhead Zoom's entry into the global BPO (Business Process Outsourcer) market — a segment representing millions of contact center agents worldwide. Your mission: pursue and onboard the largest BPOs in the world, establishing Zoom as the most disruptive CX platform partner in the outsourcing industry. You will own the full pursuit lifecycle — from initial engagement through signed partnership — then hand off to the field for ongoing account management. This is a hunter role built for someone who thrives on opening doors, navigating complex organizations, and closing strategic partnerships that reshape how outsourced customer experiences are delivered.

About the Team

Our Channel GTM team collaborates across CX Product, Sales, Partner Programs, and Operations to build and scale new routes to market — and BPO is the next frontier. We've already invested in building a BPO Partner Program with tailored commercial models, certifications, volume licensing agreements, and partner/customer hybrid GTM motions. Now we need the right person to go land the partnerships.

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management) as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements — that distinguish BPOs from traditional enterprise brands
• Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

What We’re Looking For

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology — with direct exposure to BPOs
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers, managed service providers, or similar partner ecosystems
• Deep understanding of the BPO operating model — including how outsourcers evaluate, procure, and deploy contact center platforms at scale across geographies and clients
• Experience navigating commercial negotiations involving volume licensing, outcome-based pricing, multi-tenant requirements, and partner/customer hybrid go-to-market structures
• Strong executive presence with the ability to build C-level relationships at global BPO organizations and articulate Zoom's CX value proposition in their language
• Familiarity with Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management) or equivalent competitive platforms
• Self-starter mentality — comfortable operating in a net-new market with no existing quota baseline, measured initially on MBO-driven milestones rather than traditional quota attainment
• Excellent cross-functional collaboration skills — able to work across Product, Engineering, Partner Programs, and Field Sales to translate BPO requirements into actionable partner solutions

Salary Range or On Target Earnings:

$167,300.00 - $366,100.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date:

11/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement (https://www.zoom.com/en/trust/candidate-privacy-statement/) for more information of how we use your data.

#LI-Remote

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines