Partner Release Manager/Liaison

Arlo Technologies; Milpitas (CA); On-site; USD 140,000 - 160,000; Full time

Job summary

Arlo Technologies is seeking a seasoned Release Manager to lead end-to-end release planning, communication with partners, and cross-functional coordination across product, engineering, and QA. This role emphasizes partner readiness, API documentation, and maintaining the partner portal with a strong focus on clarity and process improvement.

Applicants should have a Bachelor's degree in CS/IT and 5+ years in software release management or technical product management, with solid API management

Qualifications

• Bachelor's degree required in CS/IT or related field.
• 5+ years in software development, release management, or technical product management.
• Strong written and verbal communication for external partners.
• Experience with API management, versioning, and technical documentation.

Responsibilities

• Design and implement change management processes with partners.
• Coordinate release schedules with product, engineering, and QA.
• Publish release notes and maintain technical documentation.
• Oversee partner readiness programs for major releases.
• Maintain the partner portal and environment statuses.

Skills

Strong communication skills

Release management

Technical storytelling

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

API management tools

Documentation tooling

Job description

About Arlo:

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo's deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

Release Planning & Communication

• Designing and implementing a process for change management for partner deliverables, including versioning, communication plans and managing partner change management policies.
• Serving as primary point of contact with partners to manage change expectations, communicate upcoming changes and ensure successful transitions.
• Coordinate with product, engineering, and QA teams to create detailed release schedules and communicate them to partners.
• Manage the publication of release notes, changelog updates, and technical documentation for new features and updates.

Technical Partnership Management

• Collaborate with partners to understand their integration needs and communicate these requirements to internal teams
• Coordinate partner testing activities in sandbox environments before production deployments
• Oversee the development and execution of partner readiness programs for major releases
• Collect, document, and prioritize partner feedback about release processes and platform functionality

Release Implementation & Support

• Coordinate with system administrators to schedule and communicate maintenance windows
• Monitor system status during and after releases to quickly identify and communicate any issues
• Facilitate post-release reviews with partners to gather feedback and identify improvement opportunities
• Support the creation and maintenance of partner-facing documentation including API references, integration guides, and troubleshooting resources

Environment & Version Management

• Manage visibility of environment statuses (sandbox, production) for partners through the partner portal
• Coordinate firmware rollout schedules and communications for partner-managed devices
• Ensure proper versioning of documentation, sample code, and API references
• Work with engineering teams to implement and maintain the partner portal's system status page

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in software development, release management, or technical product management
• Proven experience managing technical communications with external partners or customers
• Strong understanding of software development lifecycle and release processes
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
• Experience with API management, versioning, and documentation
• Project management skills with the ability to coordinate across multiple teams

Preferred

• Experience with B2B SaaS platforms and partner integrations
• Knowledge of device management systems and firmware update processes
• Familiarity with technical documentation systems and tools
• Experience with customer/partner success programs
• Background in developing or maintaining developer portals or partner programs
• ITIL, PMP, Scrum, or other relevant certifications

Key Competencies

• Partner Advocacy: Acts as the voice of partners within the organization
• Technical Translation: Ability to communicate complex technical changes in business terms
• Process Improvement: Continuously identifies ways to improve the release management process
• Problem-Solving: Quickly addresses issues that arise during the release process
• Collaboration: Works effectively with multiple internal teams and external partners
• Detail-Orientation: Ensures accuracy in all communications and documentation
• Adaptability: Thrives in a fast-paced environment with changing priorities

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between USD$140,000-160,000/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full