Partner Relationship Manager

REPAY Company; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

100% healthcare premiums for employee

401(k) employer match

Employee Stock Purchase Plan

Annual Bonus Program

Job summary

REPAY seeks a relationship-driven Partner Relationship Manager to grow and deepen ties with our software partners in Consumer Payments. Build executive-level relationships, review performance, and drive mutual growth while guiding adoption of REPAY products across a portfolio of ISV and vendor partners.

You will own renewals, negotiate contracts, and collaborate with Sales, Product, and Operations to deliver standout partner experiences and revenue retention.

Qualifications

• 4+ years of experience in partner management, account management, or customer success — ideally within fintech, payments, or financial services technology.
• Proven track record of retaining and growing a portfolio of B2B partner or customer accounts.
• Strong relationship-building skills with the ability to engage and influence stakeholders at all levels, including executives.
• Commercially minded with experience managing renewals, upsells, and contract negotiations.
• Excellent written and verbal communication skills with a consultative, solutions-oriented approach.
• Highly organized with the ability to manage a large partner portfolio simultaneously without losing detail or momentum.

Responsibilities

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of active software partners within the Consumer Payments division.
• Build deep, executive-level relationships with key stakeholders at partner organizations to drive long-term engagement and loyalty.
• Conduct regular business reviews with partners to assess performance, address challenges, and align on mutual growth objectives.
• Proactively monitor partner health metrics and intervene early when engagement or performance declines.
• Drive partner satisfaction and long-term engagement.
• Own revenue retention and growth targets for an assigned partner portfolio.
• Identify cross-sell and upsell opportunities within existing partner relationships and drive them to close.
• Drive partner referrals and overall revenue growth.
• Manage contract renewals, pricing discussions, and commercial negotiations with existing partners.
• Partner closely with the Hunter team to ensure a seamless transition from new partner acquisition into long-term relationship management.
• Develop co-selling strategies with the internal and partner sales teams.
• Ensure partners are fully enabled on the REPAY platform — including products, features, and tools needed to drive adoption and payment volume growth.
• Develop and deliver partner-facing training, resources, and communications to support platform utilization and feature adoption.
• Coordinate with Sales Engineering and Technical Account Management to resolve partner integration issues and escalations.
• Champion the launch of new REPAY products and features within your partner portfolio, driving adoption and incremental revenue.
• Maintain accurate, up-to-date partner activity, pipeline, and account health data in CRM (Salesforce or equivalent).
• Provide regular reporting on portfolio performance, renewal forecasts, and expansion opportunities to sales leadership.
• Track and report on key partner KPIs including payment volume, active users, and product adoption rates.
• Lead annual business planning and partner forecasting.

Skills

Relationship-building

Commercial acumen

Communication skills

CRM tools (Salesforce)

Partner management

Tools

Salesforce

Job description

ABOUT REPAY

ABOUT REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

REPAY is seeking a relationship-driven and commercially minded Partner Relationship Manager to join our Consumer Payments division. This role is responsible for managing, growing, and deepening relationships with REPAY's existing portfolio of software partners — ensuring partners are engaged, successful, and continuously expanding their use of the REPAY platform. The ideal candidate is a trusted advisor to the ISV and software vendors within their portfolio. They are proactive communicators who anticipate partner needs, identify growth opportunities, and work cross-functionally to deliver outstanding partner experiences. This person strikes the right balance between relationship management and commercial acumen — maintaining strong partnerships while driving revenue retention and expansion. This role is a critical part of REPAY's partner-led growth strategy for Consumer Payments and offers a meaningful opportunity to make a lasting impact on one of the company's most important growth channels.

RESPONSIBILITIES

Partner Relationship Management

Serve as the primary point of contact and trusted advisor for an assigned portfolio of active software partners within the Consumer Payments division. Build deep, executive-level relationships with key stakeholders at partner organizations to drive long-term engagement and loyalty. Conduct regular business reviews with partners to assess performance, address challenges, and align on mutual growth objectives. Proactively monitor partner health metrics and intervene early when engagement or performance begins to decline. Serve as the internal voice of the partner — advocating for their needs across Product, Engineering, and Operations teams. Drive partner satisfaction and long-term engagement.

Revenue Retention & Expansion

Own revenue retention and growth targets for an assigned partner portfolio. Identify cross-sell and upsell opportunities within existing partner relationships and drive them to close. Drive partner referrals and overall revenue growth. Manage contract renewals, pricing discussions, and commercial negotiations with existing partners. Partner closely with the Hunter team to ensure a seamless transition from new partner acquisition into long-term relationship management. Develop co-selling strategies with the internal and partner sales teams.

Partner Enablement & Success

Ensure partners are fully enabled on the REPAY platform — including products, features, and tools needed to drive adoption and payment volume growth. Develop and deliver partner-facing training, resources, and communications to support platform utilization and feature adoption. Coordinate with Sales Engineering and Technical Account Management to resolve partner integration issues and escalations. Champion the launch of new REPAY products and features within your partner portfolio, driving adoption and incremental revenue.

Reporting & Forecasting

Maintain accurate, up-to-date partner activity, pipeline, and account health data in CRM (Salesforce or equivalent). Provide regular reporting on portfolio performance, renewal forecasts, and expansion opportunities to sales leadership. Track and report on key partner KPIs including payment volume, active users, and product adoption rates. Lead annual business planning and partner forecasting.

QUALIFICATIONS

• Required 4+ years of experience in partner management, account management, or customer success — ideally within fintech, payments, or financial services technology.
• Proven track record of retaining and growing a portfolio of B2B partner or customer accounts.
• Strong relationship-building skills with the ability to engage and influence stakeholders at all levels, including executives.
• Commercially minded with experience managing renewals, upsells, and contract negotiations.
• Excellent written and verbal communication skills with a consultative, solutions-oriented approach.
• Highly organized with the ability to manage a large partner portfolio simultaneously without losing detail or momentum.
• Proficiency with CRM tools (Salesforce preferred) and partner management platforms.
• Preferred Experience managing ISV, VAR, or software partner relationships in a payments or embedded finance context.
• Familiarity with integrated payment platforms, API-based solutions, or vertical market software.
• Prior experience at a high-growth or publicly traded payments or fintech company.
• Existing network within the Consumer Payments, auto finance, personal lending, mortgage, or property management verticals.

WHY JOIN REPAY… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP

As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.

FUN WORK ENVIRONMENT & GREAT TEAMS

We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION

We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.

PUTTING OUR PEOPLE FIRST

We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central.

We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.