Partner Relations Manager

Socket.dev; Richmond (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

EDMO in Northern California seeks a Partner Relations Manager to build and sustain equitable district and community partnerships, guiding program design and ensuring alignment with EDMO's mission.

You will supervise Senior Program Managers, coordinate with internal departments, and lead outreach, onboarding, and on-site support to advance high-quality after-school and summer programs.

Qualifications

• Experience building relationships with district and community partners.
• Ability to design and align partner programs with EDMO's mission.
• Proven track record managing multi-site partnerships and teams.

Responsibilities

• Develop long-term partner relationships with key stakeholders and address concerns quickly.
• Lead outreach and onboarding for partnerships and regions with the Partnership Growth Team.
• Supervise Senior Program Managers and ensure program operations meet agreed scope.
• Coordinate with internal departments to support program infrastructure and training.
• Attend regional events and lead regular partner meetings to drive collaboration.

Skills

Partner Relationships

Stakeholder Engagement

Project Management

Team Leadership

Job description

Description

COMPANY DESCRIPTION

EDMO is a thriving educational nonprofit that has been inspiring and empowering young minds since 2004. With a dedicated team of 30+ passionate full-time professionals and 400+ summer and school year staff, we have grown into a leading provider of out-of-school program providers.

Our award-winning summer camps and after-school programs have reached hundreds of thousands of children, making a significant impact in their lives. Over the years, EDMO has gained recognition for its innovative approach to STEAM (Science, Technology, Engineering, Arts, and Math) and SEL (Social and Emotional Learning) education, as well as its commitment to making learning engaging and accessible to all.

EDMO's growth trajectory has been impressive, with expansion into multiple regions and over 200 partnerships with school districts in Northern California. Our organization's commitment to quality programming and equitable access has been acknowledged through various accolades, including:

• Recipient of the 2020 NSLA Excellence in Summer Learning Award
• Voted "Best of the Bay" for 15 consecutive years
• Featured on CNN, ABC, TODAY, Common Sense Media, Wall Street Journal, NPR Forum, and more!

With a strong foundation and a clear vision for the future, EDMO continues to make a positive difference in the lives of children and communities. We envision a more connected world where all people feel confident on their journey toward self-discovery and cultivate a deep sense of responsibility.

Join our team and be part of an organization that is providing every child with the opportunity to cultivate curiosity, courage, and kindness!

Requirements

Position Summary:

Our mission is to create equitable access to high-quality after-school and summer programs that inspire curiosity, courage and kindness. We use a co-design approach with our district and community partners to achieve our mission, making sure that we center the hardest-to-reach children and families in the design of our programs.

The Partner Relations Manager is integral to our equity-centered, mission-aligned, co-design process with our district and community partners. The Partner Relations Manager builds, fosters, and maintains relationships with partners and acts as the main point of connection between the partner, field staff and remote team. They ensure that the partnership reaches its full potential and addresses equity challenges from multiple angles unique to the community. They regularly lead evaluation processes to ensure partner, student and staff needs are met and that all stakeholders are satisfied with the services and programs provided by EDMO. This role serves as the connection between partners and EDMO internal departments in program infrastructure building. They advocate internally for additional support, training and systems needed in the field.

Additionally, the Partner Relations Manager interfaces with potential new partners/districts, community partners and agencies, as well as local high schools and higher learning institutions to create a holistic program design that leverages community strengths for the betterment of our students and staff. They actively participate in new partner acquisition activities by connecting leads with the Partnership Growth Team.

This position also includes supervisory duties, managing the Senior Program Managers, synthesizing their insights into actionable, measurable program improvements, holding them accountable for their own relationships and job performance and providing guidance and support to ensure effective operations and partnership satisfaction.

Primary Duties/Responsibilities:

• Partner Relationship Management
  • Develop long-term relationships with key stakeholders through attendance at regional events, attending school board meetings, and addressing partner concerns and complaints quickly and effectively.
  • Act as the primary point of contact for all district and community partners, maintaining regular communication to foster strong relationships and address any issues or concerns.
  • Attend Monthly Agency Director Meeting with district partner in collaboration with Senior Program Manager when applicable.
  • Understand the unique needs, goals and challenges of the partner and community and support program strategies that respond to those needs.
  • Partner with internal teams to ensure programs are aligned with partner expectations, student needs, staffing needs and EDMO’s mission
  • Proactively identify partnership concerns, opportunities and risks and work collaboratively with the Partner Relations Director to address them.
  • Check in quarterly with relationships held by the Senior Program Managers (e.g. School Principals/Vice Principals at each location).
• Partnership Development
  • Develop and implement a clear vision and strategy around establishing and maintaining relationships with important and influential stakeholders in the partnership and local community.
  • Identify and outreach to community partners and agencies that can add value to the partnership (e.g. local musicians, presentations by police/fire departments, local trauma-informed trainers, high school clubs that can provide volunteers, Americorp senior volunteers, local community colleges, etc.)
  • Work with the internal EDMO team to create any new systems needed to support new community or district partnerships.
  • Lead outreach and district partner onboarding for assigned partnerships and regions.
  • Schedule, prepare, and lead regular, organized meetings with key partners or potential new partners.
• Program Operation and Management
  • Familiarize yourself with each partner's scope of work and ensure the programs include all aspects of the agreed scope of work between EDMO and partner, co-creating plans with Senior Program Managers and EDMO departments to ensure implementation of agreed upon scope of work.
  • Offer regular on-site support as needed to support Senior Program Managers in overseeing the day-to-day operations of programs.
  • Gather feedback from partners, field staff, families and internal stakeholders to identify trends and improvement opportunities. Turn feedback and insights into actionable recommendations that support stronger program outcomes.
  • Mandatory daily visits to program sites to check on program operations and metrics; create process improvements as needed based on site feedback
  • Use creative thinking and problem-solving skills to develop relevant and timely program solutions.
  • Advise partners on key profitable and efficient program delivery options.
• Supervisory Responsibilities
  • Supervise, coach and support Senior Program Managers, to ensure effective operations and partnership satisfaction. Lead performance review cycles for Senior Program Managers.
  • Hold Senior Program Managers accountable for operations, compliance, communication and job performance.
  • Coach Senior Program Managers in appropriate partner interactions, managing operational and staff concerns and problem solving complex partner/program concerns.
  • Create and manage site training schedules, including any speciality partner contract training. Ensure Senior Program Managers are equipped to create training content agendas and to lead and implement all training and tools.
  • Provide regular guidance, feedback and support to ensure effective program operations and strong partnership satisfaction.
  • Oversee and manage site spending, labor costs, and vendor contracts across all sites within assigned partnerships.
• Project Management
  • Lead project management duties for each partnership assigned, outlining deliverables and holding all parties accountable for meeting deadlines.
  • Facilitate information flow from partners to internal teams, ensuring communication flow from partners to EDMO departments and back to partners.