Partner Operations Manager

Lightedge; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

LightEdge Solutions is seeking a Partner Operations Manager to build and run the operational backbone of our channel and alliance programs. This role owns systems, processes, and reporting that keep our partner ecosystem running smoothly from deal registration to incentive payout.

You'll work with Sales Ops, Sales Enablement, and Channel Account Managers to ensure partner-sourced revenue is tracked accurately and partners have a frictionless experience with LightEdge.

Qualifications

• 5+ years in partner/channel operations, sales operations, or alliance management.
• Strong working knowledge of Salesforce and deal registration/PRM tooling.
• Experience administering MDF, co-op, or partner incentive programs.
• Excellent analytical skills — comfortable building reporting and dashboards from raw data.
• Strong cross-functional communication skills with sales, finance and partners.
• Highly organized, process-oriented, and able to own ambiguous workflows.

Responsibilities

• Own end-to-end deal registration process and data integrity.
• Maintain and improve the partner portal content and pricing.
• Build partner dashboards and scorecards for QBRs and reporting.
• Align channel data structures and reporting with sales org.
• Support partner onboarding and training coordination.
• Serve as operational contact for partner escalations.
• Identify and drive process improvements and automation.
• Manage partner agreements and move to latest contracts.
• Own partner tools and coordinate with sales for inquiries.

Skills

Analytical skills

Cross-functional communication

Organized / process-oriented

Ambiguity handling

Deal registration knowledge

Tools

Salesforce

PRM tooling

Job description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge is seeking a Partner Operations Manager to build and run the operational backbone of our channel and alliance programs. This role owns the systems, processes, and reporting that keep our partner ecosystem — including Broadcom/VMware, AWS, and IBM — running smoothly, from deal registration through incentive payout. You'll work closely with Sales Ops, Sales Enablement, and Channel Account Managers to make sure partner-sourced revenue is tracked accurately, and partners have a frictionless experience working with Lightedge

Responsibilities

• Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities
• Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current
• Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting
• Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization
• Support partner onboarding: agreements, systems access, training coordination with Sales Enablement
• Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics
• Identify and drive process improvements and automation opportunities across the partner lifecycle
• Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.
• Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries.

Qualifications

• 5+ years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services
• Strong working knowledge of Salesforce and deal registration/PRM tooling
• Experience administering MDF, co-op, or partner incentive programs
• Excellent analytical skills — comfortable building reporting and dashboards from raw data
• Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts
• Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows

Preferred Qualifications

• Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically
• Familiarity with Technology Solution Distributor ecosystem
• Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized
• Prior experience building account plan or QBR frameworks

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.