Partner Manager, Gusto Pro

Gusto; Atlanta (GA); On-site; USD 125,000 - 150,000; Full time

Job summary

Gusto, a leading payroll and HR platform, is seeking a Partner Manager to grow a portfolio of top accounting firm partners and expand revenue within this strategic segment. You will build deep relationships from staff to managing partners and leverage AI-powered workflows to improve collaboration and outcomes.

You will work cross-functionally with product, design, and engineering to inform the roadmap and ensure a seamless partner experience.

Qualifications

• 5+ years of experience as a Partner Manager or similar sales role.
• Proven record of exceeding quotas and managing six-figure contracts.
• Strong understanding of the accounting firm landscape and tech needs.
• Ability to articulate value to partners and executives.
• Driven, proactive, and able to push actions with partners.
• Experience integrating AI into daily workflows with feedback to improve tools.
• Analytical and strategic thinking with problem-solving skills.
• Collaborative but autonomous; able to work with limited supervision.
• CRM and sales software experience (Salesforce, ZoomInfo, Tableau).

Responsibilities

• Manage a portfolio of top accounting firm partners.
• Lead quarterly business reviews and identify growth opportunities.
• Balance new partner acquisition with development of active partners.
• Serve as single point of contact for partners and cross-functional teams.
• Coordinate outreach and partner enablement across functions.
• Lead calls and meetings to drive usage of Gusto Pro.
• Own contract renewals and upsells.
• Collaborate with product/engineering on roadmap based on partner feedback.
• Represent Gusto at industry events and conferences.
• Travel to meet prospective partners.

Skills

Sales experience

Account management

Relationship building

Negotiation

AI in workflows

CRM proficiency

Strategic thinking

Cross-functional collaboration

Tools

Salesforce

ZoomInfo

Tableau

Job description

About Gusto

At Gusto, we're on a mission to grow the small business economy.
We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

About Gusto

At Gusto, we're on a mission to grow the small business economy.
We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Offer amounts are determined by role, level, and location.
Learn more about our Total Rewards philosophy.
AI is a fundamental part of how work gets done at Gusto.
We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves.
AI experience requirements vary by role and will be assessed during the interview process.

About The Role

As a Partner Manager at Gusto, you will be responsible for driving the strategy and growth of a portfolio of Gusto Pro's largest and most strategic accounting firm partners. In this role, you will be responsible for maintaining and expanding current revenue and usage within these firms, as well as identifying, pitching, and facilitating growth opportunities. You should be comfortable building deep relationships at all levels of a partner organization, from staff accountants to managing partners, and adept at managing complex partner relationships and product configurations. Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next. You will also work cross-functionally with senior members of Gusto’s team to strengthen the partner relationship, coordinate joint efforts, and provide input as we evolve our Gusto Pro product roadmap and processes.

About The Team

Gusto Pro is a game-changing, cloud-based platform built specifically for accounting firms.
It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform.
Gusto Pro boasts powerful features like client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software, enabling firms to elevate their client service and skyrocket their practice growth.
Learn more about Gusto Pro

Here’s What You’ll Do Day-to-day

• Take a portfolio-based approach to your book of business to identify areas of risk and opportunities for revenue growth within your assigned accounting firms.
• Build detailed territory and account plans to lead Quarterly Business Reviews (QBRs) within your large partner portfolio to identify opportunities for growth, including aligning the Gusto Pro Partner Program with the partners strategic growth objectives.
• Balance both new partner acquisition (in collaboration with dedicated Partner BDR) and development of active partners.
• Act as a single point of contact for partners on behalf of aligned cross-functional sales supporting roles.
• Coordinate outreach strategy and partner enablement with cross-functional supporting functions to grow cross-sell/up-sell product adoption.
• Lead frequent discussions (weekly status calls, upsell calls, QBRs) with partners to ensure they are leveraging the Gusto Pro platform to achieve successful business outcomes for their clients and their firm.
• Drive awareness and usage of new or updated Gusto Pro features and integrations to the partners in your book, showcasing how these advancements can benefit their clients.
• Own end-to-end execution of contract renewals and upsells, negotiating mutually beneficial terms and ensuring seamless transitions.
• Collaborate with product, design, and engineering teams to provide informed recommendations for Gusto Pro’s product roadmap, based on partner feedback and market trends, to enhance the partner and client experience.
• Navigate and update internal and external stakeholders, inclusive of C-suite executives at Gusto, partners, and cross-functional teams.
• Communicate and report to leadership on sales activity, pipeline progress, and market trends.
• Travel to meet with prospective partners. This includes representing Gusto at Industry Events and Conferences.

Here’s What We're Looking For

• 5+ years of experience as a Partner Manager, Channel Manager, or other Sales-related function.
• A consistent track record of exceeding sales quotas and building long-term client relationships. Including negotiating complex six-figure contracts.
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• A strong drive to succeed, and comfortable pushing the pace of action with partners and internal teams.
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
• Strong analytical and problem-solving abilities – you're a strategic thinker.
• Work collaboratively but autonomously: asking for what you need, but not expecting micromanagement.
• Experience with CRM and Sales Software (e.g., Salesforce, ZoomInfo, Tableau).
• Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Our target on-target earnings (OTE) compensation for this role is $120,000/yr to $140,000/yr in Phoenix, $125,000/yr to $150,000/yr in Denver & Atlanta, $154,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately