Partner Growth/Enablement Manager

Seam; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Seam in San Francisco is looking for a Partner Growth/Enablement Manager to lead the growth processes and customer satisfaction post-implementation. You will develop playbooks and manage relationships, ensuring quick adoption of Seam's products.

This role requires 5+ years of relevant experience, exceptional communication skills, and a solid understanding of technical products. You will work directly with customers to drive their success and help shape Seam's roadmap based on feedback.

Qualifications

• 5+ years of experience as a Growth Manager or similar role.
• Exceptional written and verbal communication skills.
• Experience with data-driven sales and growth processes.

Responsibilities

• Create scalable growth and customer success processes.
• Act as primary contact for customers post-implementation.
• Gather customer feedback to shape product roadmap.

Skills

Growth Management

Sales Communication

Technical Product Understanding

Data-Driven Sales Processes

Job description

About Seam

Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe.

Our customers include property software companies that manage hotels, short‑term rentals, apartment buildings, commercial offices, gyms, and co‑working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it.

Rather than integrate with every smart device manufacturer, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps. Our API and prebuilt UI flows are used by our property software customers, the buildings they support (i.e. hotels), and the guests or tenants of those buildings.

Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, Airbnb, and many more.

About The Role

Lead the architecting and building of processes that help our customers ramp as fast as possible and thrive with Seam. You’ll partner closely with sales, product, marketing, and engineering to create an essential piece of our GTM team.

As a Partner Growth/Enablement Manager at Seam, you’ll be the primary point of contact for our customers after implementation, with your north star metric being time to 100% of deal value. You will also be responsible for contract renewals, identifying upsell/cross‑sell opportunities, and generally customer satisfaction. Since we are a white‑labeled/embedded product, you will work closely with our customers’ marketing, sales, and product teams to ensure they are positioning Seam to their customers in the best way to quickly ramp adoption of our products.

What you’ll do

• Lay the foundation for a scalable growth and customer success motion by building playbooks and repeatable best practices that help us reduce beta launch to 12‑month deal value timelines, ensure high contract renewal rates, and identify upsell/cross‑sell opportunities.
• Act as the primary point of contact for customers post‑implementation, drive customer satisfaction, and host QBRs for our largest customers.
• Deeply understand how our customers market and sell our products to their customers and work with Seam’s sales and marketing teams to create and implement onboarding and growth playbooks.
• Share customer feedback directly to Product and Engineering, helping shape our roadmap and ensuring the platform evolves with real‑world needs.
• Occasionally travel to customer offices and conferences to connect with customers in person.

Who you are

Excited to work in person with the team in San Francisco.

Qualifications

• 5+ years of experience as a Growth Manager or similar role.
• Comfortable understanding and selling technical products such as APIs, embeddable products, pre‑built UI flows, etc.
• Experience building growth and customer success processes, playbooks, onboarding flows, and QBRs.
• Exceptional written and verbal communication skills with comfort presenting in front of customers 1:1 and in small groups.
• Experience with data‑driven sales and growth processes to understand bottlenecks and drive change.
• Clear examples of working autonomously with a high level of ownership and accountability.
• Experience working in small, fast‑moving startup environments.