Partner Experience Lead

owl.co; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Join a dynamic technology firm as a Partner Experience Lead, where you will drive partner success through data analysis and relationship management. With a mission to revolutionize the insurance landscape via AI-powered solutions, you'll play a pivotal role in ensuring partners achieve optimal outcomes. The ideal candidate is strategic, analytical, and skilled in effective storytelling, ready to make impactful contributions from day one.

Benefits

100% paid medical, dental, and vision coverage

Wellness perks of $100/month

100% employer-matched 401k

20 vacation days and 10 public holidays

Qualifications

• 3–5 years of experience in Customer/Partner Success or Account Strategy.
• Strong analytical and presentation skills.
• Experience with enterprise partnerships and executive stakeholders.

Responsibilities

• Translate complex datasets into narratives for partners.
• Own the onboarding and implementation journey.
• Support renewal and growth conversations.

Skills

Analytical Skills

Storytelling

Consulting Mindset

Operational Know-how

Education

Bachelor's Degree

Tools

Salesforce

Jira

Job description

Join to apply for the Partner Experience Lead role at owl.co

6 days ago Be among the first 25 applicants

Join to apply for the Partner Experience Lead role at owl.co

Get AI-powered advice on this job and more exclusive features.

At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way.

Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes.

We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits.

Partnership Strategy & Insights

Translate complex datasets into clear, compelling narratives that help partners make informed decisions

Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action

Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables)

Help partners see around corners by anticipating challenges and proactively sharing insights

Onboarding & Activation

Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI

Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases

Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration

Retention & Growth

Support renewal and expansion conversations by identifying where data reveals growth opportunities

Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals

Collaborate with Sales on long-term partnership strategies with a data-informed lens

Internal Collaboration & Influence

Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams

Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams

Build, test, and evolve internal success frameworks, processes, and best practices

Requirements

3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance

Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence

Comfort working with enterprise partnerships and executive stakeholders

A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact

Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms

Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity

A true partnership-first mentality: you view your work as collaborative, not transactional

Benefits

Why Join Owl?

Industry Leaders: Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team.

Market Leadership: We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms.

Lean & Impact Driven Team: Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start.

Established Product-Market Fit: AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada.

Benefits at a Glance

Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options.

Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options.

Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting.

Rest & Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at owl.co by 2x

Get notified about new Lead Partner jobs in New York County, NY.

Senior Associate Director, Technology and Operations

Manhattan, NY $150,000.00-$160,000.00 6 months ago

Director of Employee Relations & Compliance

Manhattan, NY $130,000.00-$175,000.00 2 weeks ago

Senior Advisor, Deputy Commissioner of Administration

KIPP NYC Senior Director, Student Recruitment & Enrollment

Manhattan, NY $200,000.00-$240,000.00 1 day ago

Manhattan, NY $160,000.00-$170,000.00 1 day ago

Field Sales & Education Executive- Manhattan

Manhattan, NY $95,000.00-$115,000.00 23 hours ago

Manager, Issues Management Governance & Reporting

Manhattan, NY $90,000.00-$100,000.00 1 week ago

Manhattan, NY $80,001.00-$90,000.00 2 weeks ago

Project Manager – Alternative Delivery, NYC Housing Preservation Trust

Senior Director, Engagement & Capacity Building, Bureau of Harlem Neighborhood Health, ID # 711623

Manhattan, NY $62,868.00-$81,717.00 1 day ago

Manhattan, NY $66,062.00-$81,717.00 4 days ago

Senior Director, Engagement & Capacity Building, Bureau of Harlem Neighborhood Health

Manhattan, NY $80,000.00-$95,000.00 2 weeks ago

New York County, NY $150,000.00-$200,000.00 1 week ago

Senior Manager, Product Management (MarTech)

Manhattan, NY $140,425.00-$229,600.00 4 days ago

Manhattan, NY $200,000.00-$330,000.00 1 week ago

Lead Product Manager - Capital Markets Operations

Manhattan, NY $121,000.00-$158,000.00 6 days ago

Director - Private Credit Fund Controller

Manhattan, NY $220,000.00-$250,000.00 4 days ago

Power Platform/Power BI Solution Developer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.