Partner Engineer, US

Gigs; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Gigs, a US-based startup building the operating system for mobile services, is hiring a Partner Engineer in New York. You will own the full customer lifecycle from initial technical conversation to go-live and beyond, serving as the technical and commercial lead on every customer relationship.

You will help fintechs, HR platforms, and consumer tech embed connectivity in their products, shaping the consumer experience that drives conversion and retention, with a hybrid work setup.

Qualifications

• Own the full customer lifecycle from first technical conversation to go-live.
• Serve as the technical and commercial lead on every customer relationship.
• Work with fintechs, HR platforms, and consumer tech to embed connectivity.

Responsibilities

• Lead the design and delivery of customer solutions from concept to go-live.
• Drive the end-to-end consumer experience that converts and retains users.
• Own outcomes that appear in the product and customer lifecycle.

Skills

Ownership

Speed

Customer obsession

Ambiguity

First principles

Job description

About Gigs

At Gigs, we're building the operating system for mobile services-a platform that lets tech companies embed global connectivity into their products effortlessly.

About Gigs

At Gigs, we're building the operating system for mobile services-a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity-bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you.

Things We Care About

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

A Partner Engineer at Gigs owns the full customer lifecycle - from the first technical conversation to go-live and beyond. You're not post-sales support. You're not a delivery manager. You're the technical and commercial lead on every customer relationship, and you're in the room from the moment a deal gets serious.

Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products. Your job is to make that work - not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success.

The outcomes you're accountable for are the ones that show up in the product: a solution design that was right from the first conversation, a consumer experience that converts and retains, and a go-live that was smooth because the groundwork was laid early. You will own the result.

• This role is hybrid