Partner Development Manager (Remote)

Concentrix; Hoffmeister (NY); Remote; USD 50,000 - 58,000; Full time

Job summary

A leading global organization is seeking a Partner Development Manager to oversee complex client accounts, driving revenue growth and delivering exceptional customer satisfaction. Candidates should have over 3 years of experience in partner or account management. This remote position offers a competitive salary of $50,000 - $58,000, with various benefits including health insurance and professional development training.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Qualifications

• 3+ years working in partner management, account management, or developer relations.
• High degree of technical expertise with Microsoft tools.
• Experience working with third-party developers and technical partnerships is a plus.

Responsibilities

• Manage complex B2B client accounts delivering exceptional customer experiences.
• Resolve escalated customer issues to ensure satisfaction.
• Achieve revenue targets through strategic account management.

Skills

Partner management

B2B Sales Experience

Exceptional communication

Relationship management

Strong organizational skills

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Office Suite

Job description

Job Title: Partner Development Manager (Remote)

Overview

The Partner Development Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Partner Development Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Partner Development Manager position at Concentrix is just the right place for you!

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

What you will do in this role: The role focuses on managing complex B2B client accounts and delivering exceptional customer experiences. Key responsibilities include:

• Resolving escalated customer issues to ensure satisfaction and long-term retention.
• Achieving revenue targets through strategic account management and upselling opportunities.
• Identifying and proposing data-driven solutions tailored to client needs.
• Maintaining strong client relationships by developing processes that support operational success.
• Engaging with existing customers to assess opportunities, renew service contracts, and transition clients to new or enhanced services when appropriate.
• Presentations of business reviews to region of partners, in addition to presenting pitch decks and upsell opportunities.
• Enhance transparency and support scalable partner growth via: phone, chat, email, video calls.
• Assist partners in utilizing an updated fee structure, new APIs, marketing opportunities, and ensuring compliance with terms.
• Ensure clients are leveraging the correct packages based on customer interaction and marketplace presence.
• Implement strategies to retain partner revenue while increasing partner engagement.
• Offer support and collaboration through access to tools and integration analytics.
• Provide resources for app promotion and expansion.
• Ensure that customers are satisfied with our client’s services and resolve escalated issues.
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
• Evaluate our client’s customer needs and propose potential solutions.
• Use data to fix customer concerns/roadblocks prohibiting satisfaction.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Identify risk and barriers to success; develop contingency plans.

Qualifications

• Must reside in the United States and have a valid U.S. address for residence.
• 3+ years working in partner management, account management, or developer relations.
• Previous B2B Sales experience required.
• Exceptional communication and relationship management skills.
• Comfortable working in a fast-paced, evolving environment with multiple systems and tools.
• Strong organizational skills with the ability to manage multiple partner accounts concurrently.
• High degree of technical expertise (Word, PowerPoint, Outlook, Teams, Zoom).
• Experience working with Salesforce.com or similar Customer Relationship Management tool.
• Implement high level of decision making.

Preferred Qualifications

• A Bachelor's Degree (preferred).
• 5+ years in partner management, account management, or developer relations, ideally within a SaaS or API-driven platform (preferred).
• Experience working with third-party developers and technical partnerships (preferred).
• Familiarity with API billing models or developer ecosystems a plus (preferred).

What’s in It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $50,000 - $58,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early when you want it.
• Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Location: USA, TN, Work-at-Home

Language Requirements: English (Required)

Time Type: Full-Time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

California residents: By submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English, Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.