Partner Account Specialist III

Iridium Communications Inc; Tempe (AZ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Paid parental leave

Job summary

Iridium Communications Inc. is seeking a Partner Account Specialist III to manage a portfolio of partners, acting as their strategic advisor and driving account performance. The role requires building strong client relationships, cross-functional collaboration, and ongoing strategic growth initiatives.

The position offers a hybrid work arrangement with travel up to 20% and a base pay range of $85,000–$110,000 USD, plus potential stock and annual bonus as part of the compensation package.

Qualifications

• Bachelor’s degree in business or related field OR equivalent relevant experience.
• 5+ years of relevant experience in account management or client success.
• Strong communication skills with the ability to present products and analyses.
• Analytical mindset for problem solving and decision making.
• Ability to manage upward and be proactive in communication.

Responsibilities

• Manage a portfolio of clients and act as their strategic advisor.
• Monitor account performance and provide regular reporting.
• Maintain detailed records in Iridium Dynamics CRM.
• Collaborate with internal teams to align on client goals and deliverables.
• Contribute to process improvements and client engagement strategies.
• Act as a key point of contact for assigned customer accounts.
• Respond promptly to inquiries and requests to maintain strong relationships.
• Understand customer requirements and provide accurate information, support, and solutions.
• Escalate issues appropriately to ensure timely resolution.
• Track account activity, service metrics, and customer interactions.
• Assist in preparing reports and updates for management.
• Highlight trends and opportunities to improve customer experience.

Skills

Account management

Client success

Communication skills

Analytical mindset

CRM reporting

Education

Bachelor's degree or equivalent experience

Tools

Dynamics CRM

Job description

Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Responsibilities

What We’re Looking For:

As a Partner Account Specialist III, you’ll be responsible for managing and growing a portfolio of Iridium partners ensuring long-term client satisfaction. You’ll bring a passion for building strong partner relationships and a drive to take ownership of account performance and strategic growth initiatives.

What You’ll Do:

• Manage a portfolio of clients and act as their strategic advisor.
• Monitor account performance and provide regular reporting.
• Maintain detailed records in Iridium Dynamics CRM.
• Collaborate with internal teams to align on client goals and deliverables.
• Contribute to process improvements and client engagement strategies.
• Act as a key point of contact for assigned customer accounts.
• Assist in maintaining strong relationships with customers, responding promptly to inquiries and requests.
• Understand customer requirements and provide accurate information, support, and solutions.
• Escalate issues appropriately to ensure timely resolution.
• Track account activity, service metrics, and customer interactions.
• Assist in preparing reports and updates for management.
• Highlight trends, potential issues, or opportunities to improve customer experience.

Qualifications

What You’ll Need to Succeed:

• Bachelor’s degree in business or related field OR equivalent relevant experience in lieu of degree
• 5+ years of relevant experience in account management or client success.
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Be comfortable managing upward, including being a proactive communicator and asking for help when needed
• Have confidence and be able to establish valuable relationships with others
• Must be able to prioritize key tasks and have a strong sense of ownership over your work
• Be active in seeking out ways to continuously improve yourself and gain new knowledge
• Proven ability to grow revenue within existing accounts.
• Strong analytical and communication skills.
• Proficiency in CRM tools and reporting.

We’ll also need you to:

• Travel up to 20%

ADA and EEO

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $85,000 - $110,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role.You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.