Senior Partner Growth & Success Manager

Iridium Communications Inc; Tempe (AZ); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Paid parental leave

Job summary

Iridium Communications Inc. is seeking a Partner Account Specialist III to manage a portfolio of partners, acting as their strategic advisor and driving account performance. The role requires building strong client relationships, cross-functional collaboration, and ongoing strategic growth initiatives.

The position offers a hybrid work arrangement with travel up to 20% and a base pay range of $85,000–$110,000 USD, plus potential stock and annual bonus as part of the compensation package.

Qualifications

• Bachelor’s degree in business or related field OR equivalent relevant experience.
• 5+ years of relevant experience in account management or client success.
• Strong communication skills with the ability to present products and analyses.
• Analytical mindset for problem solving and decision making.
• Ability to manage upward and be proactive in communication.

Responsibilities

• Manage a portfolio of clients and act as their strategic advisor.
• Monitor account performance and provide regular reporting.
• Maintain detailed records in Iridium Dynamics CRM.
• Collaborate with internal teams to align on client goals and deliverables.
• Contribute to process improvements and client engagement strategies.
• Act as a key point of contact for assigned customer accounts.
• Respond promptly to inquiries and requests to maintain strong relationships.
• Understand customer requirements and provide accurate information, support, and solutions.
• Escalate issues appropriately to ensure timely resolution.
• Track account activity, service metrics, and customer interactions.
• Assist in preparing reports and updates for management.
• Highlight trends and opportunities to improve customer experience.

Skills

Account management

Client success

Communication skills

Analytical mindset

CRM reporting

Education

Bachelor's degree or equivalent experience

Tools

Dynamics CRM

Job description

Iridium Communications Inc. is seeking a Partner Account Specialist III to manage a portfolio of partners, acting as their strategic advisor and driving account performance. The role requires building strong client relationships, cross-functional collaboration, and ongoing strategic growth initiatives.

The position offers a hybrid work arrangement with travel up to 20% and a base pay range of $85,000–$110,000 USD, plus potential stock and annual bonus as part of the compensation package.