Partner Account Specialist II

Iridium; Tempe (AZ); Híbrido; USD 70.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Descripción de la vacante

Iridium seeks a Partner Account Specialist II to manage and grow a portfolio of partners as the main contact, building relationships and ensuring customer satisfaction. The role supports client success in a fast-paced, collaborative environment.

You will handle order processing, service coordination, and contract administration while escalating complex issues as needed. This hybrid role requires in-office presence several days weekly.

Formación

• Bachelor’s degree in Business or related field OR equivalent relevant experience.
• 2+ years of relevant experience in customer-facing roles.
• Strong communication skills with the ability to clearly present information to others.
• Ability to build meaningful relationships with managers and team members.
• Familiarity with CRM systems (e.g., Salesforce, Dynamics).
• Be able to prioritize tasks and seek help when needed.

Responsabilidades

• Serve as the primary point of contact for assigned clients.
• Serve as a support point of contact for assigned customer accounts.
• Respond promptly to customer inquiries, requests, and basic issues.
• Assist in maintaining positive relationships with customers and ensure satisfaction.
• Escalate complex issues to senior account managers or relevant teams.
• Help with day-to-day account activities such as order processing, service coordination, and contract administration.
• Maintain accurate and up-to-date customer records in CRM systems.
• Track basic account activity and metrics.
• Assist in preparing reports and account summaries for senior staff.
• Identify patterns or potential issues under guidance.

Conocimientos

Customer-facing

CRM experience

Communication skills

Relationship-building

Organization

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

Microsoft Dynamics

Descripción del empleo

Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission‑critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world's only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Responsibilities

What We're Looking For:

As a Partner Account Specialist II you'll be responsible for managing and growing a portfolio of Iridium partners by serving as the main point of contact, building relationships, and ensuring customer satisfaction. You'll bring enthusiasm for supporting client success and a desire to grow your skills in a collaborative, fast-paced environment.

What You'll Do:

• Serve as the primary point of contact for assigned clients.
• Serve as a support point of contact for assigned customer accounts.
• Respond promptly to customer inquiries, requests, and basic issues.
• Assist in maintaining positive relationships with customers and ensuring satisfaction.
• Escalate more complex issues to senior account managers or relevant teams.
• Help with day-to-day account activities such as order processing, service coordination, and contract administration.
• Maintain accurate and up-to-date customer records in CRM systems.
• Track basic account activity and metrics.
• Assist in preparing reports and account summaries for senior staff.
• Learn to identify patterns or potential issues under guidance.

Qualifications

What You'll Need to Succeed:

• Bachelor’s degree in Business or related field OR equivalent relevant experience in lieu of degree
• 2+ years of relevant experience in the customer-facing roles
• Strong communication skills, with the ability to clearly present information and ideas to others
• Have confidence and be able to easily build meaningful relationships with your manager and members of your team
• Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
• Be active in seeking out ways to improve yourself and gain new knowledge, and be enthusiastic in sharing knowledge with others
• Exposure to sales or account management processes
• Familiarity with CRM systems (e.g., Salesforce, Dynamics).

We'll also need you to:

• Be able to work in the office at least 4 or more days a week to foster collaboration with the team and stakeholders

ADA and EEO

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $70,000 - $87,000

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role.You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.

• medical, dental, and vision insurance coverage
• 401(k) retirement plan options
• paid time off and paid holidays
• paid parental leave
• other discounts and perks.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.