Partner Account Manager (West-Coast)

CharterUP; United States; Remote; USD 70,000 - 74,000; Full time

Job summary

A leading technology company is seeking a Partner Account Manager to drive success within its operator network. This remote role involves onboarding new partners, delivering training, and providing ongoing account management. The ideal candidate will have experience in partner management, strong technical skills, and excellent communication abilities. Join a growth-stage organization in the dynamic transportation industry offering robust benefits and a collaborative culture.

Benefits

Medical, dental, and vision insurance

Paid time off, 15 days plus holidays

401(k) plan for U.S. employees

Work-from-anywhere flexibility

Gym discounts and mental health support

Qualifications

• Proven success in partner management or customer-facing roles.
• Self-motivated and comfortable working independently.
• Ability to learn complex products quickly.

Responsibilities

• Onboard new partners and ensure a seamless integration.
• Develop and deliver training to partners.
• Conduct regular check-ins and provide strategic guidance.
• Resolve technical issues and coordinate responses.

Skills

Partner management

Technical aptitude

Communication skills

Problem-solving

Education

Bachelor's degree in business or related field

Tools

CRM systems

Project management tools

Job description

About CharterUP

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title:Partner Account Manager

Reports to:Manager, Partnerships Support

Location:Remote, US(Pacific or Mountain Time Zones Preferred)

About the Role

We are seeking a Partner Account Manager to drive the success of our operator network. In this role, you will onboard new bus company partners, deliver training, consult on growth opportunities, and provide ongoing account management and technical support. You will act as a trusted advisor and advocate for partners, ensuring they are equipped to maximize their performance and achieve their business objectives.

Responsibilities

• Onboard new partners – Lead setup and integration, ensuring a seamless transition into CharterUP’s ecosystem.
• Train and enable – Develop and deliver training programs (virtual and in-person) to equip partners with the tools and knowledge to succeed.
• Drive account growth – Conduct regular check-ins, track performance, and provide strategic guidance to help partners optimize revenue and scale.
• Provide technical support – Serve as the main point of contact, resolving issues quickly and coordinating with internal teams as needed.
• Build relationships – Act as a consultant and advocate for partner needs, fostering trust and long-term collaboration.
• Collaborate cross-functionally – Work closely with operations, customer support, product, and marketing to identify joint opportunities and improve the partner experience.
• Stay informed – Keep current on industry trends, competitors, and emerging technologies to better advise partners.

Experience and Expertise

• Bachelor’s degree in business, marketing, or related field (or equivalent experience).
• Proven success in partner management, account management, customer support, or a similar customer-facing role.
• Strong technical aptitude and ability to learn complex products quickly.
• Excellent communication and relationship-building skills; able to influence across different levels.
• Problem-solver with strong troubleshooting skills and attention to detail.
• Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
• Proficiency in CRM systems and project management tools.
• Bonus: Experience with motorcoach operators, SaaS platforms, or the transportation/technology industry.

$70,000 - $74,000 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter.