Participant Experience Concierge

BoldAge PACE; Moraine (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401K with Match

Life Insurance

Tuition Reimbursement

Flexible Spending Account

Employee Assistance Program

Job summary

BoldAge PACE is seeking a Participant Experience Coordinator to manage the front desk at the PACE center, greet participants and families, and coordinate check-in/check-out with proper ID verification. The role supports daily operations, answer lines, and relay messages to the Center Director and staff.

We value reliable, compassionate professionals who can multitask, maintain confidentiality, and ensure a welcoming, safe environment for an elderly population and their caregivers.

Qualifications

• Two years receptionist experience required, preferably in healthcare.
• Basic knowledge of office procedures and administrative tasks.
• Desire to work with elderly participants and families.

Responsibilities

• Provide receptionist support at the PACE center lobby.
• Answer calls, screen and direct phone messages, schedule appointments.
• Assist with check-in/check-out and participant identification processes.
• Monitor security alarms and prepare routine correspondence.
• Maintain confidentiality and support safety policies.

Skills

Receptionist skills

Customer service

Multitasking

Communication

Healthcare environment understanding

Conflict resolution

Education

High school diploma

Business school / secretarial experience

Tools

Office software

Job description

BoldAge PACE is seeking a Participant Experience Coordinator to manage the front desk at the PACE center, greet participants and families, and coordinate check-in/check-out with proper ID verification. The role supports daily operations, answer lines, and relay messages to the Center Director and staff.

We value reliable, compassionate professionals who can multitask, maintain confidentiality, and ensure a welcoming, safe environment for an elderly population and their caregivers.