Participant Coordinator

L.A. Family Housing Corporation; Los Angeles (CA); Hybrid; USD 30,100 - 34,440; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Flexible Spending Accounts

Job summary

L.A. Family Housing Corporation seeks a Participant Coordinator to assist clients navigating housing services in Los Angeles. Responsibilities include intake documentation, crisis support, and general administrative duties. The ideal candidate will have advocacy skills, conflict resolution experience, and be able to thrive in a flexible work environment across multiple locations.

This role offers an annual health and benefits package. Join us in making a difference in the lives of those experiencing homelessness.

Qualifications

• Experience in dealing with substance abuse, mental health, and crisis intervention desired.
• Must be able to lift up to 50 lbs.
• Ability to pass a Pre-Employment Physical Exam.

Responsibilities

• Completes intake at program entry and ensures documentation is retrieved.
• Provides support and advocacy through crisis intervention.
• Assists with daily living needs and monitors daily activity.
• Completes and submits daily occupancy reports as necessary.

Skills

Advocacy and case management skills

Effective problem-solving skills

Conflict resolution skills

Customer service skills

Bilingual: Spanish/English

Proficient in Microsoft Programs

Job description

Pay Rate

USD $21.85/Hr.

Why Join Us

This position is for different location within the valley and LA area, we offer Full-Time, Part-Time, Day, Swing and Graveyard Shifts based on availability.

You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.

LA Family Housing is a leading non‑profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!

The Position

The Participant Coordinator is responsible for completing intake at program entry to ensure all participant documentation has been retrieved and program standards have been explained. The Participant Coordinator is responsible for providing support and advocacy through crisis intervention, conflict resolution, and linkage to social service resources. This position will provide general front desk support and coverage, perform clerical and administrative duties such as answering phones, managing sign in sheets and generating incident reports. In addition, this position will assist with daily living needs and monitor daily activity to ensure the cleanliness of the facility and safety of both staff and participants.

What You'll Do

• Coordinates with and supports participant’s assigned Housing Navigator/Case Manger to achieve participant’s housing goals, acting as a liaison between Interim Housing and Housing Navigation
• Provides conflict resolution and crisis intervention by encouraging positive methods for problem solving and using restorative justice practices
• Provides accurate and thorough communication about all incidents involving participants and complete necessary incident reports
• Collaborates with Mental Health Specialists and co-located staff on site
• Remains knowledgeable on best practices and interventions related to Domestic Violence, Harm Reduction, Trauma Informed Care and Housing First Models
• Checks participant items for contraband at entry to the site as necessary
• Completes intake with participant upon entry into site, as needed
• Completes and submits daily occupancy reports as necessary and required per contract
• Assists with identified housing plan tasks as necessary
• Answers incoming calls, emails and responds to program and participant inquiries
• Performs daily room checks and support to facilitate room changes
• Light cleaning duties to ensure that the site is presentable and habitable
• Completes daily documentation, maintains case notes and service entries in HMIS, and completes occupant reports as needed
• Maintains daily provider sign‑in sheets and occupancy standards
• Coordinates cleaning/laundry schedule for participants
• Sorts and distributes participant mail
• Participates in site and community meetings, attends monthly PC meetings, and training opportunities
• Contacts emergency services in collaboration/consultation with supervisor when necessary
• Hourly walk around grounds to ensure safety
• Submits maintenance requests and supply orders, as needed
• Assists in facilitating volunteer activities/events, as applicable
• Schedule flexibility (day, swing, overnight) and site location flexibility (multiple sites)
• Additional tasks, projects, and responsibilities as assigned by supervisor

What You're Skilled At

• Advocacy and case management skills preferred
• Effective problem‑solving skills
• Excellent time management skills
• Conflict resolution skills
• Customer service skills
• Ability to provide crisis interventions
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web‑based scheduling software
• Proficient in written and oral communication
• Bilingual: Spanish/English a plus
• Show strong leadership abilities, team and independent work skills
• Good organizational skills, and ability to follow through from beginning to end on tasks and projects
• Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays

Other

• Must be able to work a flexible schedule at multiple sites including evenings, weekends, and holidays
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to lift up to 50 lbs
• Ability to pass a Pre‑Employment Physical Exam
• Ability to pass post‑offer Tuberculosis (TB) clearances
• This position does not require regular driving as part of daily duties but may be needed occasionally

Experience

• Experience in dealing with substance abuse, mental health, and crisis intervention desired

What We Offer

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

Physical Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet‑friendly environment required. If an accommodation is needed, please inform the Human Resources Department.

Equal Employment Opportunity

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Fair Chance Act

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’sFair Chance Actwebpage.