Part Time Weekend Overnight Cleaner

Planet Fitness - Excel Fitness; Waynesboro (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in fitness is seeking an Overnight Closer to enhance member experiences through exceptional customer service. This role involves greeting members, managing front desk tasks, and ensuring a clean and welcoming environment. Ideal candidates will have a passion for fitness, strong communication skills, and a commitment to reliability. Join a dynamic team where your contributions will directly impact member satisfaction and club success. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you to grow and excel in the fitness industry.

Qualifications

• Customer service background preferred with exceptional skills.
• High School diploma or GED required, must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.
• Close shifts and create bank deposits for the next day.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Listening Skills

Reliability

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.