Part Time Weekend Night Auditor

MCR Hotels; Pompano Beach (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel company seeks a Part Time Weekend Night Auditor to manage overnight front desk operations. Responsibilities include guest registration, balancing transactions, and ensuring guest satisfaction. Ideal candidates will have strong problem-solving skills and a positive attitude. Flexible scheduling is required.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth

Health benefits

Qualifications

• Ability to work well under stress and high-pressure situations.
• Basic English verbal and written communication skills.
• Willingness to work varied schedules, including evenings and weekends.

Responsibilities

• Register guests, make reservations, and conduct security walks.
• Complete the Night Audit checklist and balance daily transactions.
• Provide attentive and efficient service to all guests.

Skills

Problem-solving

Communication

Multi-tasking

Attention to detail

Education

Alcohol awareness certification

Tools

Windows OS

Job description

The Part Time Weekend Night Auditor at the Residence Inn by Marriott Pompano Beach Central is responsible for the preparation and completion of all Night Audit work. This role oversees the front desk operations during the overnight shift (typically 11pm-7am, Friday and Saturday).

Essential Functions

1. Register guests, make reservations, prepare daily reports, balance transactions, and conduct security walks.
2. Initiate and complete the End of Day process.
3. Complete the Night Audit checklist for computer procedures daily.
4. Balance the day's work (e.g., miscellaneous revenue, telephone postings, valet laundry, server and desk agent paperwork).
5. Prepare and distribute the Daily Flash Report as needed.
6. Transfer master or house accounts as necessary.
7. Run morning reports according to MCR and Brand procedures.
8. Complete any reports requested by management promptly.
9. Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
10. Maintain proper operation of the telephone switchboard.
11. Answer guest inquiries about hotel services, facilities, and hours of operation.
12. Establish and maintain good communication and teamwork with colleagues and other hotel departments.
13. Assist with breakfast setup in select hotels.
14. Respond promptly and professionally to guest requests.
15. Maintain confidentiality and security of guest and hotel information.
16. Document guest requests, complaints, or problems immediately and notify appropriate departments, following up to ensure guest satisfaction.
17. Stay informed about rates, packages, and promotions.
18. Be familiar with all in-house groups and high-demand/restricted dates.
19. Accurately take room reservations and follow rate quoting scenarios.
20. Be knowledgeable of the front desk computer system.
21. Log and deliver packages, mail, and messages.
22. Be knowledgeable about hotel amenities, events, and local attractions.
23. Complete check-in and checkout processes accurately.
24. Use creative reasoning and brand standard service tools to resolve guest objections and ensure satisfaction.
25. Restock front desk supplies as required or assigned.
26. Perform other duties as assigned.

Minimum Qualifications

• Positive attitude and willingness to learn.
• Ability to multi-task and be detail-oriented.
• Problem-solving skills to effectively handle customer interactions.
• Basic English verbal and written communication skills.
• Ability to work well under stress and high-pressure situations.
• Basic math skills.
• Ability to obtain alcohol awareness certification as required by the state.
• Willingness to work varied schedules, including evenings, nights, weekends, and holidays.
• Proficiency in Windows OS, approved spreadsheets, and word processing.
• Clear communication of information and ideas.
• Desire to serve all guests.
• Legal age to serve alcohol (at select properties).

Preferred Qualifications

• Experience in a hotel or related field.
• Brand knowledge and experience.

About Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S., with a portfolio of 148 hotels across 37 states.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond, VA.
• Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and recipient of multiple Marriott and Hilton awards.

What We Offer

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, and health benefits (full-time).